Change the default text "This template will update the record as follows" within preview template

[Chenab Khanna]

Hi 

I want to update the default text that comes when we click preview on any template. Attached screenshot for reference.

Any help would be appreciated

[boteeuwen]

To change the default preview message "This template will update the record as follows." in ServiceNow, you can use System UI Messages.

This text is handled through the sys_ui_message table, so you can override the displayed message there.

1.
Open the Application Navigator and enter sys_ui_message.list.
2.

Search for an existing record where the Key matches the preview text. If you don't find one, click New and create a new record.
3.

Fill in the fields as follows:

Key: This template will update the record as follows.

Language: en

Message: Enter the custom text you want to display, for example, "The following fields will be modified by this template:"

Make sure the Key matches the original text exactly, including capitalization and punctuation.

4.
Save the record, refresh the page, and test the template preview again. I would recommend testing this in a sub production instance first.

[Chenab Khanna]

Thanks i was able to make the changes

Also, is it possible to make it dynamic for each template may be like a short explanation of when to use which template to users?

[boteeuwen]

Hi Chenab,
Can you include the dot in the key of the sys_ui_message?
I see that you entered the following in the key field: This template will update the record as follows
but you didn't include the dot at the end of the sentence: This template will update the record as follows.

Check if that works 🙂

[Chenab Khanna]

Yes i realized that just after sending the response to you. It worked!. Thank you for this.

I have one more ask, can we make it dynamic to change for each template?