Problem Priority not updating when impact and urgency are changed

[Menalik]

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

[Dr Atul G- LNG · Accepted solution]

Wired, might be cache issue then. Try cache.do , if still not work log a case to now support.

[Dr Atul G- LNG · Accepted solution]

Wired, might be cache issue then. Try cache.do , if still not work log a case to now support.

[Menalik · Accepted solution]

The cache.do did not resolve the issue. I will open a support ticket.

Thanks!

[SonalKhosla]

Any luck with this issue? We are facing the same. It's working on Incident as expected but not calculating priority in Problem.