Problem RCA notification to be send for every 2 days
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09-11-2023 05:19 AM
Hi Team,
For problem we have a stage "RCA Approval Request" which will be approved by Problem owner. We are planning to send a mail from ServiceNow every 2 days until the state is changed from RCA review to any other stage to Problem owner. No SLA is configured for this stage but need to send mail for consecutive days.
How can we achieve this ?
Regards,
Siva Teja B
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