how to auto populate CI field in incident with respect to problem it is attached in ServiceNow ?

ashish3020
Kilo Explorer

yesterday

Hi ,

 

How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ?

 

Thank you

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JenniferRah
Mega Sage

8m ago

You can create an onSubmit client script or a business rule to make that change when the Incident has been saved and the Problem has changed. The business rule would look something like this: 

JenniferRah_0-1757443023408.png

 

JenniferRah_1-1757443042571.png

 

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