Problem SLA's

Manasa_29
Tera Contributor

‎12-19-2024 12:40 AM

Hi
We are trying to implement new SLA's for problem tickets. Could someone guide us on how to implement them what should be the start and stop conditions based on the problem states.

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Manasa_29
Tera Contributor

‎12-22-2024 09:45 PM

Hi All
Thank you for your replies, we are sorting this out with our clients. All of your responses were really helpful.

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