Problem ticket not having RCA, assess ,fix in progress states in UTAH version.

SRAVYA24
Tera Contributor

‎02-27-2024 04:36 AM

Problem ticket not having RCA, assess ,fix in progress states in UTAH version.

To achieve those states i need to activate Problem migration utility plugin where as in my personal instance without plugin i can see all the states of Problem life cycle and also below fields are not available

>>Category

>>Reported By

>>Related searches

Could you please help without plugin in my PDI of UTAH how i can see all these features and why not in my project instance.

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2 REPLIES 2

Mark Manders
Mega Patron

‎02-27-2024 08:19 AM

How old is your PDI? Has it been updated from a version where the fields were available?

How old is the project instance? Is it a clean Utah install that is now being implemented? 

 

And why not just activate the plugin? Chances are that you will need to anyway moving forward with the instance. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-28-2024 03:41 AM

Hi @SRAVYA24 

 

It can be use dont have the correct role on your name?

2. You are in different view

 

Try to update the problem plugin  or you can upgrade your PDi to latest version.

AGLearnNGrow_0-1709120485952.png

 

 

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