ReadOnly Change Request all fields when state Authorize for Fullfillers

Service_RNow · ‎02-28-2024

Hi Community.

How to make CHG Tickets (Change Requests) can not be editable by Fullfillers (as a login assignee to or itil user) at the Authorize stage (after approval).

Thanks

_Gaurav · ‎02-28-2024

Hi @Service_RNow
You can create a write ACL where the condition is State is scheduled and write the script mentioned below.

answer = true;

if(current.assigned_to == gs.getUserID() && gs.hasRole('itil')){

answer = false;

}

Please mark this as helpful and accept it as a solution if this works for you.
Thanks!

View solution in original post

Dr Atul G- LNG · ‎02-28-2024

Hi @Service_RNow

Greetings!!#

You can create the UI policy or Business Rule or ACL to make field non editable in Authorised phase.

ACL is also another option.

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_Gaurav · ‎02-28-2024

Hi @Service_RNow
You can create a write ACL where the condition is State is scheduled and write the script mentioned below.

answer = true;

if(current.assigned_to == gs.getUserID() && gs.hasRole('itil')){

answer = false;

}

Please mark this as helpful and accept it as a solution if this works for you.
Thanks!