Process behind notification

[saba tanveer]

What is the process behind bell notification? 

sys_notification is triggered and record inserted into ui_notification_inbox, is there any flow or business rule which runs and inserted record into ui_notification_inbox and then change its 'status' field.

[SumanthDosapati]

@saba tanveer 

Check this link

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

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Regards,
Sumanth

[saba tanveer]

ui_notification_inbox using any OOB business rule or flow? how its record is created? I want to know the functionality behind it?

[SumanthDosapati]

@saba tanveer 

A record is created when the trigger condition is met in Custom Next Experience notifications.

However to your question how it works in the backend to create a record might be encapsulated by ServiceNow.

But if you want to use it, then setup a notification in System Notifications > Provider > Notification and set the trigger conditions.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth