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11-18-2024 04:16 AM
Hello Community,
I need help on this
I have project which have project task under this project task I have 5 child project tasks now when I close 3 project tasks and cancel two project tasks the percentage of parent project task is 100% but the state of the parent project task remains in WIP, I have checked BRs, but nothing found can anyone please suggest how to resolve this.
Thanks & regards,
Sanath K.
Solved! Go to Solution.
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11-18-2024 06:44 AM
Hi @sanathk ,
On that case seems you have issue in your sync business rule. check the business rule which is running to update the parent task. May be on cancelling the task you are not updating the state.
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Runjay Patel - ServiceNow Solution Architect
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11-18-2024 04:24 AM
Hi @sanathk ,
This is expected behaviour , parent project task it self is a task so it won’t get auto complete. You need to complete it manually in order to update the project % process.
Accept the solution if it helped.
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11-18-2024 04:51 AM
Hi @Runjay Patel , Thank you for your response
The state field is read-only in our instance, it will get updated based on status of child tasks, for example I have 5 child tasks for a parent project task I changed state of all child tasks to close the percentage of child tasks is 100% and state is closed so now the percentage of parent task is 100% and state of parent task is also closed complete in this case it is auto completing
whereas if I close 4 child tasks and cancel one child task the percentage of all child task is 100% and the percentage of parent task is also 100 % as percentage of parent task reached to 100% then it should change to closed complete right, but the state remains WIP only even though percentage is 100%, but why in this case it is not auto closing?
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11-18-2024 06:44 AM
Hi @sanathk ,
On that case seems you have issue in your sync business rule. check the business rule which is running to update the parent task. May be on cancelling the task you are not updating the state.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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