Push Notification in Now mobile app

[Pooja Magadum1]

Hello All,

Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working. 

No idea where I'm making mistake. Please provide me detail steps to make it possible.

Awaiting for response.

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Regards,
Pooja

[Pooja Magadum1]

Please find attached detail steps which I have configured in my system and let me know why the logs are not coming.

[Venkatasubraman]

Hi Pooja,

Under Notification when to send section, you haven't configured the condition or any event.

Try giving a condition and see if it works.

Also in the settings ->notifications-> Incident alert category ->Incident created - pooja1 check if the notification is enabled for ServiceNow mobile application as well.

Regards,

Venkat

[Pooja Magadum1]

As of now, I'm just checking when incident get created then push notification would trigger. thats why I have not given any condition and also Notification is enabled as per your screenshot. Still not able to get logs in Push Notification 😞

[Pooja Magadum1 · Accepted solution]

Hey Guys,

Found solution on this issue.

When creating a custom push notifications for the “Now Mobile App”, the configuration need to be set up under the “ServiceNow Request Application” push applications, instead of the “ServiceNow Mobile Applications” (Which is used for Now Agent).

The steps below to configure the push notification:

1. Ensure that the you set the scope to  ServiceNow NowMobile App – Catalog Screens and Applet Launcher
2. Create Notification Message Content - Copy paste json code(link), replace 'Agent' with 'request' and '<sys_is>' with applet sys_id
3. Create the push notification Message, add created message content
4. Create the push notification and link it to the Push notification message
5. Then lastly register the configuration to the “ServiceNow Request Application”. Add the Push notification into the “Push Default Registration” Related list

Hope this will be useful for someone in future 🙂

Regards,

Pooja

[Roopa9]

Hi Pooja,

One question, where were the Applets created? is it in 'ServiceNow NowMobile App – Catalog Screens and Applet Launcher' scope? or in any custom scope?

I have created all my applets in my custom scope and followed you steps for Push Notification but i am not able to see the applet once i click on Notification. I am getting "Invalid Push Notifications. Contact your administrator".