Push Notification in Now mobile app

Pooja Magadum1 · ‎01-06-2020

Hello All,

Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working.

No idea where I'm making mistake. Please provide me detail steps to make it possible.

Awaiting for response.

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Regards,
Pooja

Pooja Magadum1 · ‎01-09-2020

Hey Guys,

Found solution on this issue.

When creating a custom push notifications for the “Now Mobile App”, the configuration need to be set up under the “ServiceNow Request Application” push applications, instead of the “ServiceNow Mobile Applications” (Which is used for Now Agent).

The steps below to configure the push notification:

Ensure that the you set the scope to ServiceNow NowMobile App – Catalog Screens and Applet Launcher
Create Notification Message Content - Copy paste json code(link), replace 'Agent' with 'request' and '<sys_is>' with applet sys_id
Create the push notification Message, add created message content
Create the push notification and link it to the Push notification message
Then lastly register the configuration to the “ServiceNow Request Application”. Add the Push notification into the “Push Default Registration” Related list

Hope this will be useful for someone in future 🙂

Regards,

Pooja

View solution in original post

Swati36 · ‎04-20-2023

Hello @Pooja Magadum1

The link for JSON code seems to be broken. Could you please share some new link / the code please?

Danelle Lee · ‎06-25-2025

Hello,

Does anyone have the JSON code for this? The link in the answer isnt working.

Trying to set up some push notifications and cant find the code.

Thanks.