Good question. Unfortunately, ServiceNow doesn't have a built-in QR scanner for Windows laptops. But you can use a third-party QR scanning app like Smart Engines OCR and link it to ServiceNow. It's not just for scanning docs, as you might think. You could use it to scan the QR codes and then open the records in ServiceNow. Another option is to use your laptop's camera as a QR scanner. Some web browsers have built-in QR scanning capabilities, so you could try using those. Let us know how it goes!
