Query execution was interrupted

[karthik73]

After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.

On checking the logs, this message appears for the insert into syslog or sysevent table, with SQL transient exception. This also appears for the portal page and ui page transactions.

This seems to be associated with some ACL/permission changes in Helsinki, had anyone faced this error during the upgrade? and is there a solution available for this?

[pyuen]

A reply from ServiceNow said this problem will be fixed if patch 5 applied.

[tjschmitt]

We applied patch 5 a few days ago and haven't noticed any further occurrences of the error in the logs.   I think this fixed it!

[karthik73]

i think so too, even i have not heard or seen this message in a while, probably after the patch 5 upgrade.

[michaelskae]

Please see the following Known Issue:

KB0597336

________________________________

Michael Skae, ServiceNow Support

[DaveHertel]

Can someone paste the contents of the KB article here?  I'm having same problems and can't view KB article...

Thanks in advance..