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Has anyone created a process to certify user reports or dashboards ?

Looking for ideas on report certification so we can verify reports are being created consistently across our user base. I know that the PA dashboard table has a certification component but these would be non- data analytic reports being shared out in...

Lisa29 by Tera Contributor
  • 442 Views
  • 1 replies
  • 0 helpfuls

Shared Template Incident- Prevent from delete

Hi I have create templates for incidents and shared them. People that I shared them those template can delete them.I dont want that people can delete what I shared to them . How can I prevent delete template. Thank you.Regards

Sheh by Tera Contributor
  • 461 Views
  • 5 replies
  • 1 helpfuls

Localization on Service Catalogs

Hello All,I have requested translation to one of the catalog item in spanish using localization by ServiceNow.How can I test this as for me catalog content still shows in English do I need to change the language in user table or how should I test as ...

himanshi24 by Tera Expert
  • 546 Views
  • 4 replies
  • 0 helpfuls

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident.

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident. I wrote the below script for this but its not working . Please suggest  function onChange(control,...

Mishu by Tera Expert
  • 2513 Views
  • 6 replies
  • 2 helpfuls

Resolved! Email notification with specific to date

Hi , I need to configure a notification based on contract table. The notification needs to be triggered when the end date of the contract is one week from the current date. I have configured a notification with scheduled script and event trigger, but...

Anirudh29 by Tera Contributor
  • 483 Views
  • 3 replies
  • 0 helpfuls

Trying to update a bulk of 'Service' in the incident record

Hi Community, I'm attempting to update a bulk of records in the incident table. For more specific I want need to update 'Service' in the incident form.  In the incident table, there's a field named "service," which is a reference field referencing th...

Standard Change Template

when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to pus...

Jessica49 by Tera Contributor
  • 395 Views
  • 6 replies
  • 0 helpfuls

How to get the data from custom table

Hi Team,I have created a order guide which contains catalog item. We have a choice list field and reference field.Reference field is referencing custom table which we have created.the reference field should display the data based on the requested for...

Arun91 by Tera Contributor
  • 165 Views
  • 1 replies
  • 0 helpfuls

Resolved! Email Notification if new user added in User table

Looking auto Email notification option and create requested item for below condition. Anyone can suggest best possible way  1st : If new user added or created under user table need to notify IT support group Email id and create a Request  2nd : if us...

Community Alums by Community Alums  
  • 435 Views
  • 4 replies
  • 2 helpfuls

Show UI action based on the URL parameter

I have a table name "A" on which I have an UI action "X". I want to show this UI action only in one particular module, i.e., when User clicks on that module in the navigator, the URL should be "https://xxxxxxx.service-now.com/x_scoped_app_list.do?sys...