How to define system property for ACL
We need a property to identify which roles and which group can delete the relationships.This should be used in the ACL. Assist me to how can I achieve this, In advance, Thanks!
Forum Posts
Resolved! While creating the ATF i can't see the Catalog item in the open a catalog item in SP
Hi,While creating the ATF i can't see the Catalog item in the open a catalog item in SP step. Please help me out how can see that from the portal perspective. Thanks,
How can I copy information from the Description field to additional comments in Incident
Hello,As per the client's requirement, I´d need to copy information from the incident description to additional comments when the Incident has been created. I created the BR on Insert. Could anyone advise me on how to proceed further with the scripti...
Single line text field not considering leading and trailing spaces as output value
Hi All, I have a single line text field on a catalog form. I need to do some operations based on if there are leading or trailing spaces for the value entered in that field. The problem is when I am printing the value of the field with leading and tr...
email script
I have a select box variable for example 'partner' in my catalog item, which is user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raising the ...
Resolved! What makes difference between normal JIRA-SN integration and JIRA spoke - SN integration?
What is the purpose of doing JIRA integration with SN when we can handle agile and ITSM in ServiceNow itself?What is normal Jira integration and Jira spoke integration??When we go form normal and when we go for Jira spoke integration?Is subscriptio...
Resolved! Closed tickets in Service Portal
Hello, I see in several conversations that you guys see closed tickets in Service Portal. The question is that I am not able to see how to configure SP in order to see closed tickets, I only see active incidents and request in the portal. Could you ...
I want to hide "Overall average" from the take a survey form but not from assessment instance form
When incident is created , one mail get triggered for survey and when we preview that mail , take a survey link is attached when we open the form there is "Overall average" field there , I want to hide this field only from form not from survey mean...
Service portal
Hi Team, I have a requirement like back end view of form same thing I want to show the portal side as we have in backend viewif any one knows abt this requirement please help me guys
Resolved! When searching for records and getting multiple search results
If there are multiple "gr.dates" of the written script, I would like to return the one with the latest 'sys_updated_on' of "gr.date".Please tell me how to extract it. var gr = new GlideRecord('test_table'); gr.addQuery('test,'00'); gr.query(); while...
Need to Display SLA Name in Service Portal Catalog Tile
Hi,My requirement is I need to display SLA name in each catalog item tile in Service Portal. How to achieve this could anyone please help me on this.
Pop up message on Survey form based on User response
Hi Can some one help below RequirementI have Survey , When user selects submit a form it will trigger a pop up message based on user Response If one of the question answer selected as a very dissatisfied or dissatisfied The pop up message with yes or...
Resolved! How to set default filter on list collector variable?
Hello - We are currently on New York (upgrading to Paris next month) - i have a request to set a default filter on a list collector type variable. Our process for requesting SAP access requires the security team to search a custom table for role na...
Resolved! How to make label field mandatory-catalog form.
Hi, We have a requirement to create the Label Variable and under it, there are multiple checkboxes. We don't want the checkbox to become mandatory instead we want the label variable.The requirement is to make the label as mandatory instead of each ch...
Resolved! Unable to call gs.getProperty() in UI action
Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...
