Reporting on Checklist Progress
I have a catalog task with a checklist. How can I display the current top unfinished checklist item in a report?
Forum Posts
Resolved! List field to accept multiple values that entered using List Collector variable
Hi I was trying to create a field of List type that is mapped to List collector variable. but even though I gave multiple values from the Record Producer it is showing only one name on the List type field on the form. how to achieve this?
Resolved! Displaying sc_req_item variables on approval notification using sysapproval_approver table
Hello everyone,Now that I got the dedicated approval notification to work, how do I display specific variables from the sc_req_item table on the approval notification? I found where I can get the summary of requested items using the below mail script...
Unable to get the Fix Script Running to create a relationship
Hello Experts. I am trying to run a fix script which will help to create a type consumes::consumedby, however when I am trying to compare two fields for e.g. u_application_release_cit_id from the Application service with the correlation_id of a busin...
Entire history of comments in a tabular format
So whenever a comment is added the entire history of comments are shown as below - Now , The requirement is to Format the comments in a tabular form as below -
Resolved! can we show the tagged comment in the notification - "Activity Stream @Mention Email"
So in the OOB Notification - "Activity Stream @Mention Email" it shows as Now the requirement is, in this email can we include and show the comment that is tagged in ?
Abort RITM closure if work order or work order task is active
Hi,I have a requirement that if user directly closing the RITM, system will check if there is any active work order or active work order task for that work order is there or not.If yes, then system will abort closing the RITM. I have created a before...
if i select "point of failure" as internal core network , Explain external location should be hide
Hi Experts , I wrote UI policy for displaying the fields -> Created Field "Point of Failure" filed Drop down with below values1.Internal to Core Network 2. External before if 2(External before) chosen from the "Point of Failure" field , --> Cr...
CI approval group
When a change goes to 'asses' state, approval should go to selected CI's approval group. Please can someone help me out on this usecase.
PDI are unavailable
PDI are unavailable. Is there a known outage? When can we expect it to be back?
Resolved! Client script and script include help
Hi All, I have tried to write a very simple client script and script include which will simply show a message when the priority value changes on an incident record. This is just for testing purposes. Could anyone point out what I have got wrong here ...
Catalogue Builder
HI,User not authorized in the catalogue builder to edit any of the items, Even the owner of the catalogue item is not able to edit.The user has catalog_admin role When tried to open in the builder"You are not authorized to edit this record." What els...
Dynamicly restrict list of CI choices based on selected category/subcategory - Incident
In Incident form, when Category is Selected as Hardware and subcategory selected as Windows Server or Linux Server .Configuration Item field should auto populate list of class of Windows Server CI or Linux Server CI. For that I have done two thing:...
does color type field displays color in list view instead of label?
I want to display a color for a field using field type color but it displays only in form view not in list view.
Need to return public holiday value
Hi Team, I have a catalog item named annual leave where I have configured few field like requestor which is populating current logged in information ,Start date (date time type) and End date(date time type) and how many public holidays days selected ...
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