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Resolved! Exporting all assignment groups and associated members

Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members.  Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...

fowlemr by Tera Contributor
  • 1031 Views
  • 3 replies
  • 4 helpfuls

Sentiment Analysis - ITSM - Incidents and Requests

There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...

Kim27 by Tera Guru
  • 1588 Views
  • 1 replies
  • 0 helpfuls

CTASK Attachment mandatory

Hi all, I created the below script for Change task for Attachment Mandatory and butIN THE emergency change short descrption is impementation task , in code i wrote implementation  (function executeRule(current, previous /*null when async*/ ) {var chg...

MK21 by Tera Contributor
  • 462 Views
  • 5 replies
  • 0 helpfuls

Change Request Reporting

Hi, Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc. TIA

OllyTarry by Tera Contributor
  • 276 Views
  • 4 replies
  • 0 helpfuls

Lakeside Assist for ITSM Plugin - Developer Instance

Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...

RAUL OLIVA by Kilo Contributor
  • 439 Views
  • 1 replies
  • 0 helpfuls

Create a flow for user and supervisor approval

Hi all,We have two catalog item's, after request submission it will go for approval.First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned...

User_267 by Tera Contributor
  • 659 Views
  • 8 replies
  • 0 helpfuls

Export issue

Let's say we have 3134 records in a report. when we export the report to excel manually we get 10211 records. But when the same report is scheduled and if we download the received excel via scheduled report we have 3136 records in excel file.We have ...

getting browser console error

Hi All. Have a catalog client script using GlideAjex  Due to below lines getting Browser console error g_form.setValue('current_regulatory_controlled_information',resp.regulator.split(',').join('\n')); Please guide me how to handle it. Trying to read...

Resolved! ServiceNow

Hi,I have a field called "Due Date" , it means this date field should be made to select only today's and future days, its should be restricted to select the Past dates. How can i change this only for one catalog item variable to select the future dat...

Resolved! Flow Designer

I have n number of catalog items with their respective flow designer.I want to update first level approval (manager approval of Requested For) for all the catalog items. Is there any way to automate through script for all? Today I am doing it manuall...