Resolved! Remove role from user
How to remove a parent role if inherited from user?
Forum Posts
Cannot hide Application Service Group 'All'
Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...
Attach files to a record dynamically
Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...
Resolved! Business Service vs Application Service vs Technical Service
Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...
Primary Support Group
If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.
Resolved! Populate SCTask Field from Variable Set Value
Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...
Service Operations Workspace List Views
Looking for how to color code VIP like Priority in a list view In Service Operations Workspace
Resolved! How to change Welcome note in Walkup check-in page ?
Hello Team, How should I rename "welcome note" and "check-in" submit button ? in walkup check-in portal, Thanks
Resolved! How to hide variable using catalog client script
I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...
Resolved! How to display Email Template variable from datetime to date?
I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by} The problem is ${complete_by} comes out as a datetime reference. How do I get it to only display the date? Current ValueThis tas...
Changes to OOB Scheduled Job for Expiring Knowledge Articles
There's an out of the box scheduled job to notify users of expiring knowledge articles and I was just wondering if its possible to run this once for a previous month?
Is it possible to look-up multiple tables in one flow design?
Hi, I am trying to create 1 flow design that will check if the user has pending task, member of any group, or owner of a service offering before we deactivate them. In doing so, I will need to look-up the following tables:sys_user tablesys_user_grmem...
How to make character limit max 1000 in Multi Line text variable.
Hi All, I want to set character limit maximum 1000 on one Multi Line text variable. I have used max_length=1000 in variable attribute but it didn't worked. I have also used one client script found on community that also didn't worked. It is just show...
Sample BA workbook needed
Hello all, Please who has a link to any sample ServiceNow Business Analyst Workbook or requirement documentation. I.e A sample workbook for Service catalog that contains, the form fields and variables, the UI design of the form, the workflows etc.
Resolved! Making fields mandatory after clicking UI action and change the state
Hello experts.Any help appreciated. Add two fieldsExpedite_code (u_expedite_code)Employee RelationsRegulatory ComplianceSecurityExpedite_justification (u_expedite_justification)Create UI action link “Expedite” (available to demand coordinators group...