Bi-directional Integration between ServiceNow and A Third-party Ticketing Tool

Avi15
Kilo Contributor

‎05-14-2019 04:36 AM

Hi Experts,

My requirement is to develop an integration between servicenow and a third-party ticketing tool so that an incident created in my servicenow instance, will create incident there on that third party tool as well.

How can I achieve the same? Please let me know your valuable inputs regarding the same.

P.S.: Later, it can be bi-directional as well so that incident information will be synchronized between the systems.

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8 REPLIES 8

Deepak Ingale1
Mega Sage

‎05-14-2019 05:24 AM

Hi Avi,

 

You can refer to below thread

https://community.servicenow.com/community?id=community_question&sys_id=62930b65dbd8dbc01dcaf3231f96...

 

Another cool part is you can do some free learnings and training using ServiceNow Developer program

https://developer.servicenow.com/app.do#!/trainlist/app_store_learnv2_rest_london_rest_integrations?...

 

Note: Please mark reply as correct if it has answered your question OR mark it as helpful if it has guided towards the problem resolution you were facing

 

Avi15
Kilo Contributor

‎05-17-2019 04:15 AM

Thanks Deepak and Pooja for your replies. 

I am using Outbound REST message for this and while doing a Test Run, getting error as "Unknown Host". May be a MID server is required because the 3P tool is behind the firewall, may be it's unable to access servicenow.

Not sure about that. Any such inputs?

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee
In response to Avi15

‎05-17-2019 04:28 AM

Hi,

yes, you need a MID Server for getting records from the external tool.

For any other details, I would suggest you to read this thread discussion:

https://community.servicenow.com/community?id=community_question&sys_id=427b0361db9cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto