Query or dynamic list in a Knowledge article

VL10
Tera Expert

‎11-28-2023 06:52 AM

Can you have a query result in a KB article?   Like a list of users who meet a certain criterion or anything else that can come from a simple query?

 

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Maik Skoddow
Tera Patron
Tera Patron

‎11-28-2023 07:12 AM

Hi @VL10 

that capability is not available for knowledge articles.
But you can build a workaround with Business Rules. You could introduce any special placeholders which are recognized by the BR and then replaced with any calculated result.

Maik

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VL10
Tera Expert
In response to Maik Skoddow

‎11-28-2023 08:50 AM

Thanks Maik for the quick response.   Can you please give me some pointers on how a "special placeholder" is setup?

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