Question on Product creation fields and custom policies in Digital Service Delivery
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Monday - last edited Monday
Hello All,
I am exploring Digital Service Delivery and while creating a new Product, I noticed two fields:
Configuration Item (CI)
Type (with options: Service and Product)
I would like to understand:
Why are these fields present?
What is the relationship between a Product and its linked CI?
What is the significance of selecting Service vs Product as the Type?
Additionally, I would like to clarify how custom policies are executed:
Do they run automatically based on defined conditions?
Or can they also be triggered manually?
Please see the attached picture for reference.
Thanks in advance for your guidance!
0 REPLIES 0