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Question on Product creation fields and custom policies in Digital Service Delivery

SpartanW4963600
Tera Contributor

‎09-01-2025 03:30 AM - edited ‎09-01-2025 04:55 AM

Hello All,

I am exploring Digital Service Delivery and while creating a new Product, I noticed two fields:

  • Configuration Item (CI)

  • Type (with options: Service and Product)

I would like to understand:

  1. Why are these fields present?

  2. What is the relationship between a Product and its linked CI?

  3. What is the significance of selecting Service vs Product as the Type?

Additionally, I would like to clarify how custom policies are executed:

  • Do they run automatically based on defined conditions?

  • Or can they also be triggered manually?

Please see the attached picture for reference.

Thanks in advance for your guidance!

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