Question on Product creation fields and custom policies in Digital Service Delivery

[SpartanW]

Hello All,

I am exploring Digital Service Delivery and while creating a new Product, I noticed two fields:

• Configuration Item (CI)

• Type (with options: Service and Product)

I would like to understand:

1. Why are these fields present?

2. What is the relationship between a Product and its linked CI?

3. What is the significance of selecting Service vs Product as the Type?

Additionally, I would like to clarify how custom policies are executed:

• Do they run automatically based on defined conditions?

• Or can they also be triggered manually?

Please see the attached picture for reference.

Thanks in advance for your guidance!