Quick Messages - customisation

[narelle_s]

Hi,

Not sure if this is the correct pleace to pop this, so point me in the right direction if not. I'm new.

I have set up some Quick Messages, using HTML as the bulk of the content, for use by some incident management groups, and they have asked if it is possible to pre-populate the Subject with something useful, depending on the quick message selected. Perhaps the name of the quick message itself. At the moment, all quick messages default to the task number and the short description.

Also, being able to pre popoulate the To field, depending on which Quick Message is chosen as the template.

Are any changes made to the Quick Message applied to all Quick Messages? Is there a way to alter this?

Hope this makes sense.

Thanks
narelle

[ronaldstagg]

Sanjeev,

Did you ever get this sorted? If not, I seem to remember having a similar issue when we went from Calgary to Eureka. I remember having to change the "body" field type from text to HTML.

Also, try using something other than "<" or ">" as tag identifiers as this will interfere with the HTML source. I use "{" and "}" instead.