When receiving an email, I'm looking for a way to add the attachments to the Target Record and Target Email. When I navigate to Email Client > Email Client Configuration, then to the Attachment Handling tab, it has an option for Attachment Send Actio...
Hello, I am trying to figure out how to allow someone else other than the CAB manager to approve/reject changes in the CAB workbench portal. The user does NOT need to host the meeting. But should have the approve/reject button the cab manager has. Is...
Hi Experts, what all can be done for Primarily health checkup of ServiceNow .
Hello, We are using the Washington DC release in our Dev instance. Can someone please explain what the Agent Chat group is required for and what the awa_agent role is required for? From what I can when I assign users the awa_agen role the Inbox icon ...
As part of my requirement, I need to change the knowledge base of few published knowledge articles. So I created an fix script to update the knowledge base. After running the fix script, articles got updated with expected knowledge base. But the vers...
How to create a new DL for a group?
Hi all,my third party is providing me the list of application services and its blackout values in the below formatvar reqData = { "ID": "8611", "Details": "INPAT:SBBW_Monday_14:16_R0", "Recurrence": "Monthly", "StartTime": "06/05/2024 14:00:06", "End...
Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K
Hi all, We have a bit of a peculiar one with dates being passed through to an email from a Change record.Not on every record, but some are not presenting dates as they should be, to show Start & End times of the change. The Result : The process :UI A...
We would like to understand the performance metrics of Flow Designer. While I understand that scalability in response to load is primarily the platform's responsibility as it operates as a SaaS solution, but is there any stats on tool's performance c...
script used : Hi, please find me a solution for the below query. var ga = gs.getSession().getTimeZone(); gs.info('userTimezone'+ga); var cor = new GlideRecord('x_novrp_it_it_change'); ...
HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...
ver. VancouverHotfix applied, now I see this pop-up every time I login. How do I disable this before other users see it in Prod after the patch is applied?
Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...
Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below problem_incident. N...
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