Hello! Is there a way to add a notification to the notification bell area when an email reply is received? I am trying to find a more efficient way to notify ITIL users when an incident they have has an email reply.
Is unable to present values in the portal?Kindly verify the below screen shorts and let me know any modifications are required.client script : onchange Script include client callable. Thanks
Some notifications with HTML coding in them don't show correctly in the preview window, they just show the code. However when someone receives the email it looks fine. Is there a way i can see what the actual received notification will look like with...
Hi, we have a several JDBC datasources configured, for SQL Server and Oracle databases. From time to time it seems the MID Server is not able to establish a connection to the database after retrying for 5 mins (every 5s). The errors we see in the age...
Hi all, When I am sending email to caller from more option (Email), Email not arriving in Incident Activities. It shows send-ready in emails logs, I have to forcefully change the type to received then it arrived In Incident activities. Why these Emai...
In servicenow if we enter 3 times password wrong generally it will lock out the user how this is happening in servicenow ? where it was configured ?
Is there way to configure the synchronization rules and attribute mapping so when user gets a manually created in ServiceNow, the AD synchronization doesn't override the user that was created in ServiceNow
we got the request from User that there Search option is not coming, We checked and found that his header is not coming, Can anyone suggest how can we get it back. As user is using older UI, We have no clue where to start.
Hi Team, Based on the assigned group need to do attachment should be mandatory. If any known's could you pls help me on this
there is a UI action - "Request PIR" on change form which creates a problem and problem task record when clicked. Now i want to hide this UI action link when there is already a problem record attached to change record. This related link should only b...
Hi Community, I have a checkbox variable and vendor email (external emails) on the catalog task. If the assignee checks the checkbox to true and saves the form, I need to trigger survey to email in the vendor email variable through notification and w...
Hey everyone, We have few duplicate locations that are being used in user table records. We want to make the duplicate location inactive and also update the duplicate location with original location in user records. Should I manually go to duplicate ...
Save as draft was introduced for catalogs from washington DC upgrade. My requirement is to clear the value of the field when this button is clicked. How to achieve this?
Hi Everyone, I have requirement to create a custom button "Subscribe all Business Services" on "services_status" portal page.Similar to the OOB "Subscribe to Updates" button available on each individual business service when opened as shown below scr...
I would need to allow either caller or application development group members to see the incidents only when incident is assigned to Application Development group. @Community Alums ,@Dr Atul - LNG
