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How can we etch the scratchpad error into the work notes

Hi Team, Can someone please help me on the below requirement. In AD failure case i am getting this error message in the scratchpad.Below screenshot refers to the sub flow of the AD result failure run script.  I have added the run script after the sub...

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nikhitha24 by Tera Guru
  • 154 Views
  • 1 replies
  • 0 helpfuls

Add more than one recipients in email client template.

Hi Everyone,                      I am configuring an email client template and in recipients section in "TO" i have added additional_assignee_list. When we add more than one user in than assignee list , email client is only showing one user or email...

Atchutaram by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to display percentage of incidents in reports

Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...

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Renu9 by Tera Contributor
  • 2722 Views
  • 2 replies
  • 1 helpfuls

How to find the workflows which triggers a particular subflow?

Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow  named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...

aragarw by Tera Contributor
  • 785 Views
  • 3 replies
  • 0 helpfuls

Apply Report Filter to catalog variables

Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...

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ServiceNow Adobe Integration

Hi All, I am looking to Integrate ServiceNow with Adobe and get all approvals for a user (need not be related to ServiceNow) to ServiceNow. The approvals should be displayed in a widget. How can I achieve this?  Thanks!

Resolved! Service Portal Search Source

Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN 

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AAN by Tera Expert
  • 1626 Views
  • 5 replies
  • 2 helpfuls

Resolved! Time to acknowledge average time per week and month

Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...

atsilividis by Giga Contributor
  • 567 Views
  • 3 replies
  • 2 helpfuls

import calender from external file into SN

Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...