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Change Management workflow editor vs flow designer

On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...

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LS91 by Tera Contributor
  • 968 Views
  • 1 replies
  • 1 helpfuls

What are the roles required to view subscribed articles

Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...

Mahender18 by Tera Contributor
  • 616 Views
  • 5 replies
  • 0 helpfuls

issue with catalog item meta search in portal

Hi Team, In a catalog item, we have configured the meta as "change,name change,change name,name".If we search with any of the meta data in service portal in our non-prod instance its working as expected. But in PROD, it's not working if search with t...

Resolved! Line breaks nor sending through Rest

Evening all, We are trying to send through multi line descripts and work notes through a rest integration but it is not landing with the breaks the other side. Script and screenshot below. Any help as always, most appreciated. description = current.d...

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Jack62 by Giga Guru
  • 390 Views
  • 3 replies
  • 0 helpfuls

How work Max Length for String fields when importing data

Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A,  >16 character can be imported, but at Instance B a...

shun6 by Giga Sage
  • 557 Views
  • 1 replies
  • 0 helpfuls

Unable to allocate a Resource Plan

When creating a Resource Plan from a Project task we are getting the following error:"Cannot create Requested Allocations as there are no working days in the schedule for the plan date range"Although the RPLAN is created there is no Requested Allocat...

ashfaq by Tera Contributor
  • 453 Views
  • 1 replies
  • 0 helpfuls

How to send SMS in ServiceNow

Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process?   Thanks a...

Rama Rao by Tera Contributor
  • 15942 Views
  • 8 replies
  • 10 helpfuls

Resolved! Exchange configuration for inbound email action

Hello Experts, We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement?  Please advise.Tha...

Sunny14 by Tera Contributor
  • 1081 Views
  • 11 replies
  • 3 helpfuls