"Catalogs" home page (catalogs_home) alternatives

[Beth11]

Hi all, I'm wondering what others have done about the service catalog view (catalogs_home and other accompanying home pages) that displays on the standard Servicenow view. It's basic and fragile enough to cause me to wonder if I'm missing something with it. Do other admins just disable this catalog view, instructing agents and technicians to go to the portal? Do you continue to update it manually, every time a new catalog or category is added (or removed)? Or is there a third-party tool that can replace the static catalog page with something more dynamic?

Just curious what other implementations are doing, as even Tokyo seems to rely on this outdated home page for a view into the catalog.

Edit: for clarity, I'm talking about the ITIL view, not a workspace or portal.

[Sagar Pagar]

Hi,

I have changed the catalog item view sc_home to sc_category page.

When you add/ remove a catalog item from catalog category, it will be not there under the catagory previous it was. It will be definetily dynamic in portal and native UI/view. It also shows the popular items that submitted.

Thanks,

Sagar Pagar

[Beth11]

Hi, I think you're talking about portal? This question is about the other side of the tool. We've already got the portal working the way we want.

[Denise Taylor2]

With homepages becoming locked down in Utah, I've just linked my "Service Catalog" menu in backend ServiceNow to my service portal's home page for catalog items using "ms?id=sc_home" where "ms" is my portal and "sc_home" is the page I want to land on.

     

[Umer ronald0]

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