"Idea" content type is not appearing in the Post Content widget across all forums.
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10 hours ago
As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any changes were made to the content types.
as we found that the Idea content type was active in the forum.
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9 hours ago
hi @Aditya Sakh,
I hope you have compared the widget code and instance options for that widget.
Ensure that the roles or ACLs assigned to the users in production allow creating “Idea” posts.
After updating configurations, clear the cache and try again.
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4 hours ago
Hi @Aditya Sakh ,
This looks like configuration or permissions issue specific to the production instance. In addition to above suggestions, I recommend checking forum settings (any settings in production that might implicitly exclude or hide this content type from the Post Content widget).
You can also check if any system properties related to content types or the Client Portal differ between production and lower environments. These might indirectly affect the visibility of "Idea" content type.
