"Include Attachments" from sc_task in email notification

David232
Tera Contributor

I have a requirement to send a notification after a catalog task closes in a workflow and have the attachment(s) on that task be included in the email notification. The workflow is created on the 'sc_req_item' table. From searching other posts I thought I could use the "Include Attachments" checkbox that is available in a Notification, but I am not able to get this to work. Am I doing something wrong?

Here are some examples of my setup:

1. Workflow contains a Catalog Task that will have an attachment added to it prior to it closing. Then the event(email.task_attachments - which is on the sc_task table) is fired to trigger the email notification:

David232_0-1665096371130.png

2. Notification, that is triggered by the event, is configured with "Include attachments" checked:

David232_1-1665096664811.png

 

3. The email sends, but no attachments are on it:

David232_6-1665096989723.png

David232_4-1665096866540.png

 

Anyone have an idea why this is not working or what needs to be done to accomplish this? 

1 REPLY 1

Tony Chatfield1
Kilo Patron

Hi, this might be the solution you need

Document attachments on an email notification (servicenow.com)