Hi All,I need advice on utilizing Service Request table both for catalog orders as well as requests handling. Design wise, i want to create a record producer and catalog items on Service Request and handle them separately. Just like incident table ...
How do I integrate mac os with servicenow, I have got REST API and JAMF options available but if I opt for REST API then how do we do it? please help..
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
Hello All,I have a pretty simple question to ask as I am new to ServiceNow and Javascript, I am creating a new IT Management system and am trying to create a "resolved on creation" button for incidents that have been resolved first time, I have so fa...
Currently we have a record producer that opens from a service portal homepage. Upon clicking the Submit button, I would like the newly opened record producer window to close, set the parent (the original Service portal homapge) window as the target, ...
How do you create overlapping schedules for the same group? The Service Desk group has several shifts. 6:30am-3:30pm, 7am-4pm, 7:30am-4:30pm, etc. but the On-Call Scheduling wizard does not allow for overlapping schedules. How do you accommodate for ...
Hi. I'm looking for a solution to store passwords for systems and services within our platform. This is for a secure password repository and not related to password reset type solutions.We use a shared servicenow instance across the whole of the the ...
i am writing a client script which will give a alert when same email id is present already in the table. But when I am submitting the form it is allowing the user to submit.I want to prevent the submission of form if same email id is present?I am wri...
i am trying to test an forward type inbound action having condition in the script:createRequest();function createRequest() {if(email.to.toString().toLowerCase().indexOf("ssc-atp@test.com") > -1){But i am not sure how to test this as i am forwarding m...
Scripting isn't my strong suit and I'm sure it's an easy fix but I can't get it. I need to crate a record on the cmdb_ci_server table from within a workflow. I can get the record to create but it's not inputting the values from the variables. Instea...
I have table which has three columns and I'm using a form OnChange event to trigger a client script to look for one record, then pull data from another field from the same record and place it on the form.The code is:function onChange(control, oldValu...
We are in the process of transitioning from Remedy 8.1 to ServiceNow, and are very excited.One thing I'm working to get my arms around is targeting incident volume reduction.As reporting in Remedy is poor, I've thought to baseline incident volume on ...
I have a Change Request of which i need pdf for some purpose.Whenever I tried to Export to PDF that change form my instance stops responding.No exception comes out.The change form which i am trying to Export in PDF is having a large number of activit...
HI all,I have a requirement where I have to make certain fields mandatory when clicked on closed complete or closed incomplete buttons on a catalog task.I have written the following client script on the variable set:Tyoe : onSubmitfunction onSubmit()...
Hi guys!We added a few new change types using this guideline: Add a new change type This works just fine until we want to create a change from an incident.I would like to make a new UI action for each new change type (so it can be used/clicked from t...
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