Hello, I have created a new business rule in order to change the parent request state to close when all related RITMs are closed or canceled. Please let me know if the script is ok closeRequest();function closeRequest(){var gr = new GlideRecord...
If the user changes the Assignment group, and the user is a member of the newly selected group, the "Confidential" (field name) remains hidden until the Incident is saved because of an Read ACL which has a lot of condition. Requirement Confidentia...
I have a new instance for a customer however post configuration, testing has been performed on Production to announce Go-Live. I need to reset the ticket number & it should start from 1 again. I have gone thru few articles where it's mentioned to Go ...
We're trying to amend a script that was using the sys id of the domain to determine whether a user from different domains can see various things. This is current and works: var Remote = Class.create(); Remote.prototype = { initialize: function() { },...
Hi Dear community ! I'm facing this error message in my LDAPS log message : any ideas ?Validation failed for CN=Dorothee XXXX,OU=Users,OU=YYYYY,OU=FFF,OU=Corp,DC=ZZZZZ,DC=net - NamingException 194.0.0.0:636 thanks in advance
I would like to clean up some of my CI maintenance forms and I keep coming across a "Category" and "Subcategory" attribute. Does anyone know what these attributes are used for in the CMDB or asset systems? They get filled in with values from the cmdb...
Total count of incident/SRs in system
We have a field on Incident form "Confidential" and I have a requirement to control its visibility. This field should be visible, if user CHANGES the Assignment group and he is a member of that group without saving the incident form Please note, we a...
I have an CSV file which has a field that contains a comma separated list of items. I need to create a record in the target table for each item listed in the comma separated list.For example, a source record may look like this:Field1: HyundaiField2: ...
Hi There, I have a requirement to include a related list on our requested items that displays the assets assigned to the requested_for user. We have a similar relationship already created on our incident table and it works fine; however when recreati...
Hi , I have table and I need to add data into that table from excel sheet. But I am facing issues for reference field? The data for the reference field is not coming from excel to servicenow table. Thanks, Sourav
Hi All, I have a reference field in a form named "Requested For" which will be filled. I have other fields like email, manager, department,etc too which wont be visible in the form. But, during catalog task generation, it will be available under "Var...
I created a UI Macro using angular js where the functionality is working on the form. After submitting the RITM getting error - Uncaught Error: [ng:btstrpd]
We have recently implemented ServiceNow for ITSM and are currently tracking recurring incidents by a manual process. What are others doing to track recurring incidents systematically within ServiceNow? Is there any new capability in Kingston or Lon...
I need to force cancel a change request, is there any script to it & where to run it?
