I have a custom field "U_scheduled_date" in customer Service case table. I need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the ev...
I got note from an end-user who is unable to see the work notes in the activity log.The date/time stamp is there, but the yellow box containing the work notes content is not showing.This is a user-specific issue, since other users can see the work_no...
Hi All,Can You Explain What Is difference Between Stage Vs State In Service @now?ThanksAshok
I have a requirement to create on-call schedules for a group for the below :Mon-Fri : 08:30 - 15:30 CSTMon-Fri : 13:30 - 20:30 CSTI create schedule templates for both but using them in on-call schedule throws overlapping errors. Any suggestions how c...
Hello ServiceNow Family,Coming up with pretty easy question:I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).This is working fine for problem and for the Change.Where can i add the f...
I am trying to figure out how I can hide the Update and Save form buttons for incidents in a status of Resolved.Today, where an incident is resolved, our customers see both the update and save buttons, along with Accept Solution (when clicked the inc...
Been using a label to put at the top of a section of variables on a Service Catalog Item form. With CSS we color it like a banner and it spans both columns. However, when I attempt to do this for a group of variables in a variable set, the format...
Hi All,We have some MID Servers behind firewalls, and I was just wondering what Ports needed to be opened when using a MID Server that is behind a firewall.Thanks,Sean
I have been searching everywhere to see if anyone has created a custom variable type for IP Addresses. I have created a service request for adding IP Addresses to our Relay list, but would love to have the IP Address input box formatted so that misty...
Hello,I'm developing a form in the ServiceNow portal, and I can not do two fields per line, it displays all the fields in one column like below :In the old tool, I had the option to display in two columns like below :Do you have an ideaThank you
Hello,We are on Jakarta version and wanted to find out, what are all the options do we have for Monitoring for Servers,UPS, and Network devices? Do we need to install special Plugins? Please advise.Thanks,Rajan Mehta
In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates. I compared the link arguments an...
As per the attached images, the SLA Due field is showing "unknown". Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...
The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...
Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...