"Invalid Reference" error message on reference field

[jagadeesh143]

Hi,

We recently upgraded to jakarta patch 6, I have an issue with reference field.

Issue is we have a client script to populate Location based on change of Configuration item on Incident form, while changing the CI, location is getting populated correctly but with error message as "invalid reference". i found that reason behind that message is my reference field(Location) is placed on first in the form so while populating location value simultaneously cursor is moving to that field that's why I'm getting the error, I've seen by changing the placement of my field there is no error.

Please let me know if some one has any idea on this issue.

Thanks in advance,

Jagadeesh.

[sunilsafare]

Hi Jagadeesh,

Can you paste the client script code here.

[jagadeesh143]

Hi Sunil,

Thanks for your reply, Please find the below screen shot for script.

Thanks,

Jagadeesh.

[sunilsafare]

I have not found any error in my instance though i place the location column at the top. Try using below script

function onChange(control, oldValue, newValue, isLoading, isTemplate){

//if (isLoading || newValue == ''){

if(newValue == ''){

return;

}

g_form.getReference('cmdb_ci', ciCallBack);

function ciCallBack(ci){

if(ci){                                                     //*******************Just to make sure code execution continues if ci value is valid

var ciLocation = ci.location;

var ciCompany = ci.company;

g_form.setValue('location', ciLocation);

g_form.setValue('company', ciCompany);

}

}

}

[jagadeesh143]

Hi Sunil,

No luck, I've tried the script you suggested but still issue remains same.

I've tried in both istanbul and jakarta versions.

Thanks and Regards,

Jagadeesh.