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Agent Chat Group and awa_agent role

Hello, We are using the Washington DC release in our Dev instance. Can someone please explain what the Agent Chat group is required for and what the awa_agent role is required for? From what I can when I assign users the awa_agen role the Inbox icon ...

Version of Knowledge article

As part of my requirement, I need to change the knowledge base of few published knowledge articles. So I created an fix script to update the knowledge base. After running the fix script, articles got updated with expected knowledge base. But the vers...

Resolved! how to populate the condition field in the filter using scripting?

Hi all,my third party is providing me the list of application services and its blackout values in the below formatvar reqData = { "ID": "8611", "Details": "INPAT:SBBW_Monday_14:16_R0", "Recurrence": "Monthly", "StartTime": "06/05/2024 14:00:06", "End...

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mouli7 by Tera Contributor
  • 542 Views
  • 5 replies
  • 1 helpfuls

Resolved! Schedule job to close Incidents

Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K

sanathk by Tera Expert
  • 1161 Views
  • 11 replies
  • 3 helpfuls

Flow designer Performance stats

We would like to understand the performance metrics of Flow Designer. While I understand that scalability in response to load is primarily the platform's responsibility as it operates as a SaaS solution, but is there any stats on tool's performance c...

Resolved! Null value is getting displayed in reference field

HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...

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suuriya by Tera Contributor
  • 965 Views
  • 13 replies
  • 2 helpfuls

Teams Virtual agent Bot is not responding(Not showing any data from table) when the flow comes to User Input Reference choice node.

Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...

How to enable the Interceptor of Problem task?

Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below  problem_incident. N...

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Nipan1 by Tera Contributor
  • 735 Views
  • 3 replies
  • 0 helpfuls

Flow design need to move loop for 'n' number of times.

Hello, I am new to Flow design.I have a requirement from my client to create custom table called "Maintenanc Table". Here i need to create a flow which i got stuck . The requirement is in the Maintenance task when th task is created there will be 4 L...

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prakash51 by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls