Are there options for the web page background banner.
Are there available options for the web page backgrounds on the service portal, like what is on the Catalog page? We would like to do something similar for our knowledge management page.
Forum Posts
how to add a description for the question choices in variable of a catalog item
I need help on creating description for variable in catalog item that to be displayed in service portalVariable : device type4 choices are laptop, Desktop, tablets, smartphone Description for each choices Laptopdescription-A portable computer suitabl...
Resolved! SLA Timeline - Permissions
I'm currently working through trying to grant more roles the ability to view the SLA Timeline UI Page. ServiceNow Docs say itil, sla_admin, and sla_manager are the roles required for viewing it, however we want to add a different role to it, say sn_c...
Change Request Auto Cancelled
Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...
read only access to sys_dictionary
Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...
Is it possible to link Closed Incidents to CLOSED Problem?
Is it possible by any way to relate closed incidents to a CLOSED problem?
Breach Time Of Incident Calculated Wrong
Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...
Standard change should be attached to problem related list when std change is created from problem.
Whenever standard change is got created from problem then that particular standard change should needs to be attached to the problem related lists. Could someone please help me. @Dr Atul G- LNG @Ankur Bawiskar
Hide field in catalog item
Hi all,i have a requirement where i want to hide a field in catalog item, when SMS opt-in field is check in user's profile.i added a function in existing script include to fetch the userID and a onload client script as per my client requirement, But ...
Add field to catalog item that looks up incidents raised by requested for user
Hi Everybody, I've got a catalog item to request a smart phone on which one of the options is to replace a lost/stolen phone. I need to add a field to the form that looks up incidents for the user under requested for field (the user should have raise...
Requester vs Business Stakeholder : Where's the red line ?
Hello,As far as I know a Requester is defined as a user who can create, edit, and view their own requests.Now we often see requests to go further such as :- A manager should see all requests from his team- A user should see request from other users i...
Clickable URL field in portal list view
I would like to show a field with clickable hyperlink in portal list view for a table to users . Even OOB URL field is not rendered as hyperlink in list view . There are multiple solutions for native UI but looking for any inputs to make it work in p...
Calculate total cost and set in variable using catalog client script
Hi Team,I have 4 different variables to enter the cost.Onchange each variable calculate the total field and update in the total cost.I have written below code but throwing NAN error. function onChange(control, oldValue, newValue, isLoading) { if (...
Resolved! When you export data from a form, I want to selectively export only the data I want, not the entire
When you export data from a form, I want to selectively export only the data I want, not the entire related data.If you know, please guide us.
Dashboard report is not visible to a user.
Requirement :A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report visible in a dashboard tab."Sorry, you do not have access to this indicator, breakdown, or element combination. Please cont...
