"Invalid Reference" error message on reference field

jagadeesh143
Tera Contributor

Hi,

We recently upgraded to jakarta patch 6, I have an issue with reference field.

Issue is we have a client script to populate Location based on change of Configuration item on Incident form, while changing the CI, location is getting populated correctly but with error message as "invalid reference". i found that reason behind that message is my reference field(Location) is placed on first in the form so while populating location value simultaneously cursor is moving to that field that's why I'm getting the error, I've seen by changing the placement of my field there is no error.

find_real_file.png

find_real_file.png

Please let me know if some one has any idea on this issue.

Thanks in advance,

Jagadeesh.

6 REPLIES 6

okay...try


var ciLocation = ci.location.sys_id;


var ciCompany = ci.company.sys_id;


Chris Sanford1
Kilo Guru

I am having this exact same issue, but in Kingston. Sure enough, moving my reference field to a different position fixed it for me. Were you able to find another fix or what was causing this?