"Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronously"

Alamelu1
Tera Contributor

‎04-27-2020 02:23 AM

Im trying to update the state of the problem record through an import set API transform script. I get an error

"Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronously"

How to resolve this?

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎04-27-2020 02:38 AM

Hi,

Check this:

https://community.servicenow.com/community?id=community_question&sys_id=1922032ddb98dbc01dcaf3231f96...

 

There will be a BR on Problem table which is restricting the creation of problem ticket. If on transform map you say run business rule to false then this will work.

Thanks,
Ashutosh

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Alamelu1
Tera Contributor
In response to Ashutosh Munot1

‎04-27-2020 02:56 AM

Run business rule is already disabled. Still I get the error, its quite weird

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Alamelu1
Tera Contributor
In response to Ashutosh Munot1

‎04-27-2020 04:16 AM

Ive tried the solutions mentioned in the KB articles. I get the error only if I am trying to update the state of the problem record , in spite of the 'Run Business Rule' being disabled.

Can we not change the state of the problem record through script, in Orlando version.

Say from 'New' to 'Closed'

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