"Out of office" email is creating incident

kambleneeta20
Giga Expert

Hi team,

Some of "out of office" reply from users , are creating incident.

Please suggest how to avoid it ?

Thanks,

6 REPLIES 6

Hello Anurag,


Can some one help to fix it?



As you said the condition where I can put ?




Thanks


Saranya


corina
ServiceNow Employee
ServiceNow Employee

Hello Saranya.



The condition is in the Inbound action.


Example in the print screenScreen Shot 2017-07-30 at 11.22.40.png