Hello All, We need to implement a functionality to send a dynamic opening message when incident communication starts on the MS Team. Currently, there is an 'Opening Message' field in the 'Collaboration Chat Configuration'[sn_tcm_collab_hook_chat_ci...
I have created a variable set and the variables are getting reflected in the RITM form but not in the SC task form showing empty. No client scripts and UI policies are written to hide these variables. Can anyone help me with this
We are facing an issue with the "Save as Draft" button on the catalog item form.We have two list collector variables—List Collector 1 and List Collector 2—where the values in List Collector 2 are dependent on the selections made in List Collector 1.A...
Hi!Is it possible to have a custom field on journal that will be mandatory every time posting for example a work note?E.g. the value for the custom field choosen every time posting will be correlated with the actual comment in work note?Someone that ...
I only find trainings on Change Management. Thanks!
Hi everyone,I’m working with catalog items and I’ve added a widget to the variables for a catalog item. However, after submitting the catalog item, I’m unable to see the widget data in the RITM. Has anyone experienced this before or know how to ensur...
Good morning.I have a requirement to build a variable/question with 3 choices, that need to be added as checkboxes.But the problem is, we can only check 1 checkbox at a time. Multiple selections on the checkboxes are not happening. Please help.
I have a requirement where I need to create Survey and send it to the iniated person once the case is closed.Here, Please help me on how to Implement the below functions:On a scale from 1 to 5 how would you rate your experience with team member / <in...
I'm stuck on this scenario and can't figure this one out. We're getting a new hire in and HR creates a RITM for ICT to set everything up. Several departments are assigned SCTasks for this new user. IAM needs to return info like login credentials and ...
I got the requirement that I want to disable comment(additional comment) for incidents, enhancements and Defects once they are moved to closed completed state. Please provide your suggestions, Thanks!
Hi All, We have below requirement where we are integrating two ServiceNow instances using REST API for SR Module. Catalog Item will be on Instance A and after RITM approval on Instance A, the SCTASK will be E-Bonded with Instance B. Now in Instance B...
i am trying to create a consumable asset in the alm_consumable asset table but it is not populating correctly . as on the catalog item form , i have set a drop down list for the stock room and the catalog as reference .
Dear Community Colleagues, User asked me to remove the switch button on the catalog item page: The hint shows the name of the catalog item I spent hours researching on now support and reading documentation of the order guide in portal. I also review...
Hello Everyone, I added a Catalog item to the service portal and associated the catalog categories to the employee center taxonomy. But when I verified in the employee center I couldn't see the catalog.Can anyone tell me what could be the issue?
i noticed that the REQ request does not close . is this the correct way for doing it ?
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