We are currently establishing a record retention schedule for incidents, requests, and changes. ServiceNow appears to default to no record retention. What system property needs to be modified or created to delete incidents, requests, and changes afte...
I'm in the process of implementing a custom "Expedited" Change Model and need to have the existing Risk Assessment applied to these Changes. I thought it would simply be a matter of including the new type in the Risk Assessment conditions as shown, b...
Hi "When a checkbox field is marked as true, specific fields should be removed from the list collector field."Can anyone help me on this Thank youAnusha
Hi everyone,I’m leveraging the sys_auto_flush table to automate record deletions in a scoped application. For most scenarios, I calculate the age field based on standard timeframes (like "last X days"), and everything works as expected.However, I’m t...
Template Management is missing when i click on the standard change catalog it has to show template management like below Regards, Vijay
Hello Community, As you can see, there is a "View Details" tab on every catalog item. However, the extra space around the "View Details" text is not clickable.My requirement is that either the extra space should be made clickable, or the "View Detai...
Hi All,In the approval email, we have approve and reject links. I wanted to add new link, "More Info" and when clicked users should be able to ask for questions in email and those questions should be added to either worknotes or additional comments o...
Hi,How to develop a method for sending surveys to external users who are not part of ServiceNow.I tried with enable public access not working.Can anyone please suggest any alternative solution it would be grateful.Thanks!
Hi All My requirement is, if '5b806c328396c6105fc86770deaad354' is present in 'entitlements' then remove it from 'entitlements'. Can someone please suggest what is wrong with the code. var entitlements = ['0678191f1b13a4d06c3c2f007e4bcb9b','5b806c328...
Hello, I'm currently trying to configre a REST step in order to get JSON object from Azure DevOps Boards. However, when I'm testing the REST step, I don't get any JSON object in Response body. This is what I get; Any clue what might be wrong? Here's...
I created a UI Macro to toggle the visibility of a sensitive field using an eye icon (similar to a password reveal feature). It works perfectly on fields of type String and Reference, using the ref_contributions attribute in the dictionary.However, w...
Dear Experts, I am in a process of getting the technical and business contact from the Azure tags updated to the owned by & Assigned to fields in the cmdb_ci_vm_instance form and consequently to the cmdb_ci_server form.. I am able to get the values ...
Hi all, I am looking to find a way to assign users a copilot license through catalog item. The way I could think of was using MS Graph API of which API involves LicenseAssignment.ReadWrite.All. Though I want to try it myself, I haven't got my account...
As an Incident ManagerI want to display the Additional Comments section on the Incident Management and Service Operations Workspace formsSo that Callers and Affected Users can view those comments in Purple Gateway
Hi All,im having a workflow with few tasks . Once the task 1 is completed the task 2 triggers. Both are of same assignment group. My requirement is to assign the second task to the fulfiller who has assigned to the first taskplease let me know how it...