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Maintenance checklist setup

Using scheduled job I am creating a request item daily for our Building Maintenance team. Currently they have a Microsoft form where they have date field and then the checks they have to perform for example: Visual Inspection - LightingStairs - OkCor...

Resolved! g_scratchpad underined error

Hi Guys, I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field. I know i am missing something really small please see bel...

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Dwain Bryden by Tera Contributor
  • 2756 Views
  • 14 replies
  • 5 helpfuls

How to create Interactive filters in PA

Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...

mania by Tera Contributor
  • 397 Views
  • 1 replies
  • 0 helpfuls

Best practice to model mobile lines as assets

Hi everyone! We have an inventory of mobile lines for employees. Most of the cases, those lines come with a mobile device; but in a few cases, employees use their own personal mobile device, so the company only accounts for the SIM.The mobile device ...

Resolved! Insert the Serial Number in the Serial Number catalog variable.

How can I get the  Serial Number related to the Device Model Variable to auto populate into the Serial Number variable below the device model?  The requested for assets appear in the Device Model (which is in the from the hardware_alm table) but I wa...

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Rhonda9 by Tera Expert
  • 1683 Views
  • 9 replies
  • 1 helpfuls

How to set 2 different JIRA connections

Hi All,I have to set up JIRA connections. But already there is a connection exist. When i set the credentials and connection and created the new Connection Alias. I am getting the Project key in the Create Issue Action in the Flow designer.Please hel...

Samiksha2 by Mega Sage
  • 174 Views
  • 1 replies
  • 0 helpfuls

updateMultiple & setWorkflow

  Hi ServiceNow community, Does setWorkflow(false) have any impact when using updateMultiple()? Based on a situation that happened to me yesterday, it seems that the business rules still run even when I used the following code: var gr = new GlideReco...

Community Alums by Community Alums  
  • 2512 Views
  • 5 replies
  • 2 helpfuls

Tags on Form View

Hi, When I add tags on incident form using form view after saving the form tags are not saved or visible in list view and even if I open a form and check tags are not added. But if I add tags through list view tags are getting added. Can anyone pleas...