Not sure the best forum, so I'll start with ITSM.I'm building a playbook for use in the Service Portal that is working with 2 issues that I can't seem to resolve. I am hoping that someone has a solution to this.1. The content item appears in the Ser...
In the Change Request the Scheduling Assistant is configured to get the next available date in the calendar and have displayed in the pop-up window. I need to know where the code has been written in ServiceNow.
Hello Everyone, Is there an option to change the target URL dynamically in Change Interceptor (sys_wizard_answer table), based on logged in user mail id.For example:I have created two templates -> testuser_template, exampleuser_templateIf the user ma...
I am trying to grant ITIL users access to create sys_template on Incident and SCTASK tables. I have assigned the roles of template_editor, template_editor_global, and template_editor_group to the ITIL users. As a result, they are now able to create t...
Hi,I am trying to translate the catalog filter widget using the sys_ui_message but I am not founding the key in the HTMLI was using the title="{{::category.title}}" key but is not working with that, any idea?
I am creating a test specifically for catalog items with integrations. After submitting a request, the ATF must wait for a confirmation message in the Additional Comments once the integration is successful. Since the wait time may range from 1 to 10 ...
Hello Everyone,I have a question regarding the use of a UI Macro in a Catalog Item form. I have a field called "Category" (a Select Box) with options like External, Internal, Existing, Subcontract, etc. Based on the selected value, I want to display ...
Hi, I have written a server script in a ServiceNow widget. When this code executes, it adds the additional comment twice. I want it to create the comment only once here is my code if (input.app) { // gs.addErrorMessage("my comments "+input.app);...
Hello Community,Is there a way for users to set or change their own delegate (e.g., when they're going on vacation) directly through the Service Portal? I’ve been looking around but haven’t found where a user can do this themselves.Do I need to enabl...
Hi Team,gs.eventQueue("Event Name",current,parm1,parm2);In the above script, we will utilize server-side scripts (e.g., Business Rules, Script Includes, UI Actions, etc.). By leveraging these server-side scripts, we can pass parameters like parm1 and...
I have a business rule written that whenever a P1/P2/Managed P3 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly (like major problem will create for P1/P2 incidents is resolved ...
I create a table. But I need to create it in hh:mm format, how can I do this?
Hi Everyone, Working with a catalog Item. I am trying to use a reference variable to the user table but everytime I type something it always mataches on email ,first name or last name. I am trying to to make the userid autocomplete as well. I've trie...
We have a user with the import_admin role. The description against the role says "Can manage all aspects of Import Sets and imports"We need to ensure that this does not mean the user can make code, or configuration changes. Does this role gives the u...
Good Day Everyone, I have some questions as per below with regards to Predictive Intelligence. I only pickup 3 Business rules for Predictive intelligence, they all relate to the application "Change Management - Predictive Intelligence Core", how are...