"Request Approval" UI Action is not visible on Normal Change Request form

[Akshay Jadhav1]

Hello All,

We have a scenario for Normal Change Request, when the state is "Authorize" and if the CAB approvals have not responded before 1:00PM of the day then "XYZ" approval group should get attached to the change request.

Using our business rule and schedule job, when the schedule job is run and "XYZ" group is attached. When we "Approve" the request of the Approval, the flow for the change request runs correctly i.e. the state of the Change Request moves to "Schedule" state.

Whereas, when the "XYZ" approval group "Reject"  the request, then the state gets updated to "New". However, the "Request Approval" UI Action is not visible due to which we are unable to proceed the further flow of Change Request.

Note: We have modified the OOTB "Change Model" and we have skipped the "Assess" state. Hence, the current behavior of the Change Request is "New" to "Authorize".

We have attached two XML's of business rule and schedule job which we have created to achieve this functionality.

Can anyone identify why the "Request Approval" UI Action is not visible and how can we achieve that..??

Appreciate your help ..!!

Thank you.

@Ankur Bawiskar Could you please help on this..??

[Michael Fry1]

I think something is wrong with your change model. The UI action Request Approval isn't finding the next state as Authorize (new ChangeFormUI(current).isAuthorizeAvailable()), so it's not showing the button.