"Universal Request" for a department with child departments

velvet
Mega Guru

I have a department IT that has several departments within the IT department.  When configuring Universal Request, I have set up service sets for IT and each child department.  Since all departments are within IT, when I configured services in Universal Request, only 1 department can be configured for Incidents.  How do I set up services for the child departments so that an incident can be created automatically when an Incident is transferred to that child department?

5 REPLIES 5

No it didn't.  And I having issues with the Create Request from an UR.