"Universal Request" for a department with child departments
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07-06-2023 10:34 AM
I have a department IT that has several departments within the IT department. When configuring Universal Request, I have set up service sets for IT and each child department. Since all departments are within IT, when I configured services in Universal Request, only 1 department can be configured for Incidents. How do I set up services for the child departments so that an incident can be created automatically when an Incident is transferred to that child department?
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Incident Management
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12-10-2023 07:38 PM
No it didn't. And I having issues with the Create Request from an UR.