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Monday
Hello All,
Can playbooks be used for 'New-hire' /'Termination' workflow? As of now, we have an order guide for NewHire workflow but as the data needs to flow from the HR systems, would a 'Playbook' would be better option?
Anyone had already implemented it? If yes, please provide your overall structure of flow of data between departments.
Thanks,
Vijaya
Solved! Go to Solution.
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Monday
Refer: Workflow Academy Recap: Getting Started with Playbooks (2025 Edition)y
Using HR Service Delivery Playbook
Playbook Scope and Use Cases
Q: Would onboarding new employees be a good use case?
A: Absolutely! Our HRSD team is actually adopting playbooks for out-of-box lifecycle events right now. You can definitely build your own onboarding processes too.
Q: Can existing flows be wrapped into a new playbook?
A: Yes! You can use existing subflows and flow actions as individual steps in a new playbook.
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Monday
Refer: Workflow Academy Recap: Getting Started with Playbooks (2025 Edition)y
Using HR Service Delivery Playbook
Playbook Scope and Use Cases
Q: Would onboarding new employees be a good use case?
A: Absolutely! Our HRSD team is actually adopting playbooks for out-of-box lifecycle events right now. You can definitely build your own onboarding processes too.
Q: Can existing flows be wrapped into a new playbook?
A: Yes! You can use existing subflows and flow actions as individual steps in a new playbook.
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Tuesday
@Tanushree Maiti Thank you for the link and very happy to hear from ServiceNow that it's best use-case to use.
