"Work note" field in the filter of a report
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‎07-23-2021 02:23 AM
Hello,
How do I get the "Work note" field to appear in the filter of an incident report ? I only see the "Work note list" field.
See screenshot.
Thanks.
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Service Desk
2 REPLIES 2

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‎07-23-2021 02:32 AM
Hi Thibaut,
Unfortunately reporting on Worknotes & Additional Comments field or any field of type journal is not available for reporting.
You need to create a database view for required table (Incident, RITM, etc.) & sys_journal_field table & then report on view accordingly.
Refer link for a check once.
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‎07-23-2021 04:54 AM
Thanks for your answer !