Resolved! what is script action ?
what is script action in servicenow?
Forum Posts
Resolved! Reference data present in multiple tables
HI Folks, I have a requirement where the data for a reference field are present in multiple tables. 3 to be precise Yes, it does not have a same parent nor a new custom table to hold the data can be used. Do we have any viable best option for this. I...
Resolved! Help retrieving Name from sys_user table
Hi Guys, I need help with retrieving Name from sys_user table. The scenario is, I am importing Headset information into servicenow. The way integration work is as soon as someone plugs in their headset ServiceNow picks up their headset information ...
Resolved! Not able to relate the change request to related list in Problem
Hi,In Problem,i have created the one reference field for change request based on if change required is YES and Problem state is resolved then the attached change should display in related list->change request tab.I have written below business rule bu...
How to create a 'Next' and 'Previous' button in a survey form?
Hello All, I need to create 'Next' and 'Previous' button in a survey form. How we can do that? Please help! Thanks!
update worknotes based on the inbound email
hii all, i need help in the inbound emails my requirement is :- i am sending email with following fields. 1.name 2.address 3.city after recipient receving the email, he will update these field values. and he will reply to that email. so, for this co...
How to get catalog variable values in business rule ?
Hi, How to fetch catalog variable value in an after business rule. I tried --> current.variables.<variable_name> but not working correctly. Thanks, Gopi
How to build a survey question in a specific format?
Hi All, I want to build a survey question in this below format? How to achieve this format? Also I need to create a 'Next' button so that the user clicks on it, and goes to a next page and the form says 'Your survey is recorded'. Please help!
get MVRS values in catalog client script
var mvrsvalues= JSON.parse(g_form.getValue('mvrs_name')); g_form.addInfoMessage(mvrsvalues) is it not possible to get mvrs json in catalog client script ? I'm just trying to log the json string and it doesnt work, trying in onchange of a variable...
Resolved! Not able to retrieve Multi Row variable set data using onSubmit client script
I'm unable to retrieve MRVS data from onsumbit client script. I have a requirement to get the total value of seats into a variable outside of MRVS. I'm using on submit client script. Below is the code which I tried function onSubmit() {var gr = g_for...
Resolved! Insert and Insert and stay button
I am unable to view the Insert and Insert and Stay option on right click of the incident header. Please let me know how do we enable them
FCR Table, Where is it?
I need to look First Call Resolution and see those items marked as true/false if they need to be changed. Can anyone tell me where to find the table?
what is UTILS in script include?is it different from normal script includes?
i have gone through wiki, but i didnt get any idea. can anyone explain?
Resolved! Adding error message and stop form submission.
Hello Everyone, I have a task where I need to show error message WHEN user tries to update an incident's state to resolved and there is an incident task whose state is open. Can someone guide me for this. Regards, Anand.
Resolved! Dot walking field from Request into Catalog Tasks is always read only
Hi, I added a field (from Request) to the Catalog Task form using 'Form Layout' : At the Request level, the field is editable but in the Catalog Task it's always ReadOnly, i checked Dictionary, UI Policies, Clients Scripts, ACLs but found nothing. R...
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