Im sure this is out of the box, and I am just not finding it. I have a request from senior management that in the Self Service Portal to add the Short Description to the Requests view This is what we currently see We want to add the short descriptio...
Hello, Currently under the Impacted CI's in change record, while trying to relate or add the CI, the 'Retired' CI's are also selectable. How to make it not selectable? Operation Status = Retired I believe we may need to make the changes in the "Add" ...
To make all the field read only in RITM and TASK form once I order any ITEM.
Hi, Wanted to query glide record of cmdb table and place that cmdb value in incident record is the below script correct? have written query for Glide Record for cmdb and incident table var inc1=new GlideRecord("cmdb_ci"); inc1.addQuery('cmdb_ci....
I want to Customize the Workflow for Change Requests. I want to add more states and define transitions for those. Also I want to create a workflow for the same. ServiceNow offers an overwhelming number ways to do this. Should I use State Models or S...
How does one default the inbox status of a user who just signs into Agent Workspace? I found this API/Javascript that looks like it'll work but I'm not sure how to add it in... var agent = sn_awa.Agent.get("<user_sys_id>"); var presence = agent.setP...
Hi,I have imported data into CMDB three months back. Is it possible to check the imported data history. Thanks in advance!
Hi All, I have a requirement to create a URL which should hit a particular record of the table. The catch here is that currently we are having the sys_id of the record in the URL, due to which we are unable to hit the record with the URL as the sys...
Need to create a client script to validate that date I enter there should not be more than 30 days from today, There is another field called Impact. Is user selects any impact than date should not be more than 7 days from today.
Actually, We directly call Java packages in the script. Is there any other way to call the java packages? Can any one help me how to call the java packages in other way? Script : function Returnnextstrikedate(strikedon){ var striked = strikedon; var...
I wanted to create a ui page with a field called 'Manager' which is a reference type and reference to user table. And I want to show the list of users who are member 'Major incident' group. I have created following script include in 'Major incident m...
I want to create a CHILD Requested Item with Flow Designer. We already have several catalog Items. One should be the Parent, some other need to be used to creat child RITMs. So first the Parent catalog item gets requested. After approval the child RI...
Hi, I have a requirement to create a reference field which maps to schedule jobs in custom table? On trying it, I am not able to map the sysauto table in that reference. Can anyone please let me know what needs to be done on this? Which table needs ...
We're currently looking for some best options to document the breach of an SLA for a given incident. For example, if an incident has breached SLA, we want to know the reason for the SLA BREACH before that incident could be closed. Does ServiceNow cur...
I've noticed that if sender's account is locked out or inactive, the emails they sent would be moved to the Junk mailbox. Is there any way to change the inbound email rule so even if the user's account is locked out or inactive, the emails they sent...