Resolved! Any one help me out how to remove extra spaces in the Email Notification
Hi, Any one help me out how to remove extra spaces in the Email Notification. Please find the below image for better understanding. Thanks,
Forum Posts
Incident Priority Calculation based on Impact and Urgency Weight
Hi experts, There are 3 fields (Impact, Symptom(relabeled Urgency field) and Type of Impact). Based on it, incident priority has to be calculated. There are all many custom choices for these three fields. Each choice is given a weight. Based on tota...
Resolved! set default value to current user on type lookup select Box field on non sys_user table.
I have a type Lookup select Box variable field on a custom table . the field will show 2 values separated by , display_name_base,name display_name_base is Account number name is Name. is there a way to auto populate the users details in the reque...
How to make "Requested for" field read only/disable on the Order confirmation 2-step Check Out page?
Hi ,The requirement is to make read only/disable the requested for field in the order confirmation page for a particular catalog item (i.e. it should not affect other catalogs). Please suggest some ideas to implement this functionality. Thanks in adv...
How to modify the subject line of Notification ? Where exactly to write the mail script for subject line as I want to change the subject line on basis of a field present on another table
How to modify the subject line of Notification ? I want to change the subject line on basis of a field present on another table . I referred the post below but not getting where exactly to call it https://community.servicenow.com/community?id=comm...
How to get current record field values
Hi All, I am using a display business rule on sys_user table to check for certain roles and then display alert message based on User ID of the opened record. How can we check the User ID value of the current record? Regards, Archana
Resolved! How to hide variables on a SPECIFIC SCTASK. This is a request with a multiple sctask and I just wanted to hide it only on the second task
How to hide variables on a SPECIFIC SCTASK. This is a request with a multiple sctask and I just wanted to hide it only on the second task
Change must be Reset to NEW state as soon as the Planned Start date / time are past????
Hi All, Can any one help me with the below : If any Normal changes that are submitted for Approval (Authorize State) , which is not fully approved prior to the Schedule window (Planned Start date), then the corresponding change must be Reset (Resched...
Resolved! Design document for Change
Hi, Does anyone have a design document for Cange Management, please? Need doc, not a link to ServiceNow docs. Kindly help. Regards Suma P.
Resolved! State Field showing incorrect State
I have defined a Change Model consisting of: Scheduled ->Implement, Pending Customer Pending Customer-> Scheduled, Implement Implement-> Review, Pending Customer When I transition my change request into Pending Customer State, The state field shows '...
Check case sensitive in addQuery filter condition
Hi All, I have a reference field in my catalog form, on choosing of values fetching data from another table. Here I have duplicate names for some records but case sensitive is different. So I just want to get result data only to the name which I pass...
Agent workspace showing internal server error (500) message
Hi Team, We have recently installed the plugin called Workforce Optimization for using of shift management process in agent workspace. But when I click on calendar option after some time always showing this below error. If anyone knows please let us ...
Resolved! CMDB - Micro Certification
Hi All, My "CMDB Health" Micro-Certification score is 83% can anyone tell me how I can submit the tasks. I am not able to see any submission related link. Thank you for your help.
Resolved! Need to remove assign tag and remove tags from choice list for the custom table in scoped application
Need to remove Assign Tag and Remove Tag options from the choice list in a custom table of a scoped application.(Except elete all options should be hided in the below screenshot). Please do needful
In reporting, how we can the change the x-axis values
Hi All, I have create one report for Visual task board card table as admin and declare type as area and continue with by default style of x-axis and y-axis declared now i am facing one problem i am getting different views of x-axis for itil and admin...
