Raise Change request from portal

[Santhana Rajhan]

Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.

[Community Alums]

Can you elaborate a bit more on this? To confirm, you want the ability to insert a Change Request record from the Service Portal? Would this be done via a button press or some other similar type of action? Once the state of the Change Request changes, you want Service Catalog Requests to be created?

Tim

[Santhana Rajhan]

The RFC would be created through a Catalog form, and a workflow should be attached to it. Wherein, when the state of the RFC raised changes we need to create new Service Requests.

[Community Alums]

You can use a record producer to insert a change request record; the record producer would appear as a form/catalogue item in the Service Portal. Traditionally, change request records already have workflow attached, however, you may need to create a new 'type' of change and a new workflow that can handle the specific steps you are trying to achieve. 

[Santhana Rajhan]

Okay, I'll try to give it a try. Thank you for the response.