Hi Team, I created the one catalog item request method is Submit and I on check the all service portal settings, In ESS poral I able to see the order button instead of submit . I need to show the SUBMIT Button instead of ORDER Button In ESS portal I ...
Hello all, I need to calculate the number of working days, for which the demand was open and populate a custom integer field called "Days Open" with the value. I am using a "8:30 to 5 Schedule" and running a schedule job for this. Please let me know ...
Hi team , i have below 2 business rules , BR 1: Before Insert, order 100IF Item requested is either Microsoft Visio or Microsoft Project 365 & Short Des says "License Check"THEN Change Catalogue Task state to Closed Incomplete (function executeRule(...
I am generating approval records from workflow. How can I get the link to it from a notification? When a approval record is created I want to generate a notification with fields from the parent record so trying to generate notification from workflow....
Hi,Is there a way to use both the graphical workflow and the approval rules on the catalog of services (meaning on the sc_req_item table)?At the time being, the catalog of services has been implemented with approval rules. Now I'm also willing to use...
Hi All, How to adjust the space between the emojis Thanks
Hi, I want to create a report to the below information.Name of Report: Average Response TimesType of Report: Bar GraphData Elements Required: Total # of Cases Average Days Open ...
when the user create the problem record , you should show the message of total number of records created by the currently log in user for the problem table using OOB problem table ? Using the After BR but i need to same scenaior build the client si...
Hi Experts/All,We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITS...
Hello. I want to add additional fields onto problem that would effect how the priority is calculated. Should I add columns to dl_problem_priority to manage this, or should I create a whole new data lookup table? Thoughts?
Prevent user from changing the state to closed in the List edit - use the Custom table. Write client script but code is not working . function onSubmit() { if (g_form.getValue('state') == 'Closed') { alert('You are not allowed to change the stat...
Hello All,We have created a custom widget in SP portal. There is a specific list of users, so when we click on the user name then email pop up should get created and sender should be that user.
Hello experts, We want a multirow table to be visible when a field is selected, is it possible? In the catalog policies we do not identify any options. Thank you
We have table with numbering as "EX - AFF041710_E01_AT00", it will starts with AFF, when we are searching with the "AFF041710", it showing related records, but when we search with "AFF041710_E01" it is showing no records, but when we search with the ...
Little bit confused about the question::Which one of the following statements is true?When an incident form is saved, all the Work Notes field text is recorded to the Activity Log fieldWhen an incident form is saved, the Work Notes field text is over...
