Reports ITSM
May I know how to get a incident reports worked by all users ' I want to get a reports of all user and groups worked on one incident ticket . For example INC000045 I WANT TO GET ALL USERS AND ASSIGNMENT GROUP WORKED ON THIS ONE INC00045
Forum Posts
DemoHub- how to re-trigger the configuration
Hello, I am using DemoHub app to prepare for a customer demo for Now Assist for ITSM - Live (Washington).I am using a partner demo instance, where I installed the DemoHub app, and completed all the steps for the required demo. In the meantime, I requ...
In ATF while attaching the file it is showing this failure step please advise why
Hi,In ATF while attaching the file it is showing this failure step please advise why? Please help me out why this failure message. Thanks,
Has anyone created Change Requests from Jira?
I've been digging around the community and found a lot of SN-Jira posts but not the other way round. Our DEV team would like to fully automate Jira to SN specifically Change Requests. i.e. Create a change request and it go through start to finish fro...
In ATF how can i click on "Add" button mentioned into the screeshot
Hi,In ATF how can i click on "Add" button mentioned into the screenshot. Please find the below screenshot: Please help me out how can we perform this by using the ATF test steps. Thanks,
Resolved! By using the ATF i want to attach any file in the below mentioned screenshot please help me How?
Hi,By using the ATF i want to attach any file in the below mentioned screenshot please help me How? If it is not possible through then is there any work around please help me out on the same. Thanks
in report I want to show Assignment group is HR in condition and in witch if any incident have child
Hi All, I have below requirement....in report I want to show Assignment group is HR in condition and in witch if any incident have child incident then it should be also populate. please let me know what to do. Thanks & RegardsKP
can i have more information about the facade command to create interaction ?
hi i am trying to make use of the following commands to create interaction var facade = new sn_walkup.ExtPointUtil().loadExtension("InteractionFacade");facade.createInteraction(. is there any documentation on the facade command >?
To Send schedule Job reminder
To create a schedule job that runs on every monday and trigger the reminder notification (TO Reminder notification) as -1 week from created - we should sent it to Tech owner,2 weeks from created - we should sent it to Tech owner,3 weeks from created...
KhorosCommunityTest
Posting question test
KhorosCommunityTest
Posting question test
Service-Now branded t-shirts, cups, etc... Where?
Hi AllI remember there was a web-site where you can order Service-Now branded t-shirts, cups, etc... I could not find the link. Is it still alive? Can you share the link please?Regards,
Resolved! Can I change the Sys ID of a record with another one?
Hello, I noticed that a record that was associated to a workflow was deleted some time ago. I can easily create the record again but it generates a new Sys iD. This record is tied to a catalog item workflow to process that used the records previous S...
Auto population of Incident assignment group from Support group of Service Offering
I am trying to implement a feature for Service Offering. In the incident form, the assignment group should be automatically populated from the support group of the service offering. When the service offering is changed in an incident, it needs to che...
Resolved! 3 way comments sync (REQ -> RITM -> SCTASK and vice versa)
Hello, We want to create a 3 way comments sync.If the additional comments are updated on the REQ then they should be cascaded to RITM and the SCTASK.If the additional comments are updated on the RITM then they should be cascaded to REQ and the SCTASK...
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