Can I know the logic for getting incidents which is "In Progress" for last 10 days
Hi Team,Can I know the logic for getting the incidents which is "In progress" for last 10 days.I need the background script for this.Can Someone help me to get it.
Forum Posts
Autopopulate the list collector based on the selection of refernce value
Hello All,I want to auto-populate the results in the List Collector based on the selection of a device. Using a Script Include, I am able to retrieve the sys_ids in a comma-separated format, but I am not able to set those values.Thank you in advance....
Resolved! Hide one assignment group from INC, CHG and PRB forms from assignment group list view.
Hi, There is one assignment group I want to hide from the list view of Incident, change, problem forms.I want to see that Group only on Requested item and Catalog task.Help?I am trying to update the existing Dictionary Entry Override on Incident tabl...
Resolved! Hide one assignment group from INC, CHG and PRB forms list view.
Hi, There is one assignment group I want to hide from the list view of Incident, change, problem forms.I want to see that Group only on Requested item and Catalog task.Help?I am trying to update the existing Dictionary Entry Override on Incident tabl...
GlideAggregate GroupBy() - Get records for each group by value
Hi All, When we use GlideAggregate to group by, i know it possible to get a count against a grouped by field. But rather than getting a count, can i get a return of those values. For example on asset table, group by assigned to user (to get distinct ...
How to capture richline text and empty fields in notifications
the below code is just capturing question and answer ( if the field is not empty) , how to modify this code so that it has to capture question which are empty fields along with which are not empty and rich text label also. function runMailScript( /*...
Sentinel integration fields mapping in servicenow
We found out of the box business rule "custom_mapping" for sentinel integration but we are unable to map the fields according to our customization. Please help us with the field mapping for Sentinel integration. @Ankur Bawiskar Could you please he...
<= condition for today in BR
How to write a <= today condition in a BR. So, last bia approval is a date field. In this BR, i need to check that if last bia approval is not empty and last bia approval is <= today or > today. Is this the correct way to write this for a date field....
Create an REST API for the alm_hardware (Hardware) table?
I am trying to build the ServiceNow API for the first time and I have an quick requirement to achieve so please can you throw some light to it? 1. Need to create an API for the alm_hardware table where need to fetch the records those who are assigned...
Users with snc_read_only role can reset their own password on login page
There are some users with role "snc_read_only" which makes complete read only access to the platform. Users field "password needs reset" will be checked after 3 months, When the users tries to login, they asked to change password with current passwor...
Worknotes updating with line breaks
HI,I am facing 1 new issue that when we update the work notes in any module then line breaks are coming for the each line. Verified in widget and ui scripts and couldn't find the logic where this been written. When I update notes and tried inspect I ...
User Criteria: Identify line management levels
We have a catalogue item that we want to restrict to just managers i.e. those who appear in the management level 1,2,3,4 of any user in the sys_user table.
1 approval request to approve/reject multiple requests
I have a list of multiple request to be approved, I understand that on the list view of the table sysapproval_approver, they can select multiple records and then select the option to reject/approve like the example below: but instead of this I would ...
How Show estimated wait time in (wu_location_queue table) calculated.
When the show estimated wait time value is set to true it is visible in the portal when joining the walk-up queue.it is showing 0 min always. How value is calculated for the current estimated wait time.
Need to restrict the attachment variable only able to upload png and jpg images, and the size would be below 2mb
Hi Team, In the catalog item i have field called 'image' (type is attachment). in that i need to provide the access only able to upload the images, the image format would be jpg and png. the image size would be below 2mb. can anyone help me with the ...
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