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05-21-2018 06:47 AM
Is there a way to re-assign multiple incident records? Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered.
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05-21-2018 06:57 AM
As long as there are no restrictions in place, the easiest way to do this would be from the list view. You would have to do the Assignment Group and the Assigned To separately but you can update multiple records at a time.
This link provides further details:
https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html
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05-21-2018 12:13 PM
Hi Sharon
If you pick an answer and mark this as answered it will be useful to close out the thread. If you haven't got your answer please highlight what you are missing 🙂