Re-assign multiple incident records

sharonjanisch
Tera Contributor

Is there a way to re-assign multiple incident records?   Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered. 

1 ACCEPTED SOLUTION

Ian Mildon
Tera Guru

As long as there are no restrictions in place, the easiest way to do this would be from the list view. You would have to do the Assignment Group and the Assigned To separately but you can update multiple records at a time.

This link provides further details:

https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html  

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5 REPLIES 5

scott barnard1
Kilo Sage

Hi Sharon

If you pick an answer and mark this as answered it will be useful to close out the thread. If you haven't got your answer please highlight what you are missing 🙂