Resolved! Who can close the incident?
Who or which role can manually change the incident from Resolved to Closed?
Forum Posts
Req for cancelling a particular workflow activity in existing workflows
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
issue related to the knowledge feedback
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
How to hide OOB RITM under request for catalog item
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
Workflow not attaching to all RITM'S when ordering multiple items from order guide
Hi Team,I’m facing an issue with an order guide that includes multiple catalog items, each with its own workflow attached. There is no workflow defined at the order guide level.When multiple items are ordered together, the corresponding workflow is ...
UI action button condition
Hello all,i have below requirement when i want to create a UI Action button in sc task,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCTasksName: Create IMACShow as button/link on for...
On call Scheduling with Advanced work Assignment
Can we achieve the following Functionality by implementing Both On call Scheduling and Advanced Work Assignment for the same team members within the same Shift. 1)We want to do the Shift Roster of team members for 24*7 shift and send notification to ...
editing view drafts message
Hi All,On the service portal, when you save a draft, a message says you can view drafts via a link.I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.It seems I'm not editing the...
Restrict UI page
Hi All,How do I restrict a user to work on the same UI page when someone else is already working on it??? Please help....!!
The RITM did not generate an SCTASK when created using Order Guide vs catalog form
Hi everyone! Can someone please help me on my issue. I created a new order guide and the order guide contains existing catalog forms. If the RITM is created using the stand alone catalog form, it goes to the normal approval and it generate SCTASK aft...
RSS Feed to Record
I am trying to get an RSS feed to populate a table, however just cant seem to get it to work. Any help would be much appreciated!The REST API has been set up and coming back with a code 200 and the connections there I just cant seem to get the record...
Question on Service now tables.
Is there any documentation on the tables of service now. I would like a list and what they do. We went to a release of service now that works diffently (utah vs Vancouver). On change controls there is a "follow" button. If I hit that button, in ...
Query Business rule based on assignment group
Hi Team, I am writing the query Business rule. Where if Logged in user is member of that group, then only incidents belongs to that assignment group should be visible. Before query business rule on Incident. it works when I send Sys_id of that group ...
Digital Product Release
I want to activate Digital product release plugin on my PDI. Is it on chargeable basis.?
Resolved! How to concatenate 2 source fields into 1 target field on a transform
In Field Map, in the source table, I have two fields and I want to add two fields and the result comes in the target table ex: First name & Last Name, both added and results may come in the target table