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On submit client script

Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...

Show a custom phone number in on-call calendar

Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!

Resolved! Script to calculate numeric value

Script query return 3 numeric value for one record size valueRequirement is that , we need to calculate (add) all these and update the total through BR  

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sukran by Mega Sage
  • 931 Views
  • 12 replies
  • 1 helpfuls

template- dynamincally pull information from long description help

We have a 3rd party company that submits tickets through email. They cannot add the proper information to the ticket fields themselves instead putting all information in description, is it possible for the template to parse that information and fill ...

quintc by Tera Contributor
  • 321 Views
  • 3 replies
  • 1 helpfuls

Change Task Date Validation

Hi Team I am trying to add validation for change task Planned Start and Planned End dates.Planned start and planned end should be in between Change Planned Start and Change Planned end date and planned Start Date can not be after Planned end date, si...

Apoorva D by Tera Contributor
  • 226 Views
  • 1 replies
  • 1 helpfuls

Restrict the raising of changes within a change window

Hiive set up a BR to restrict the amount of Normal changes that can have the same start_time Before, update, change_request (function executeRule(current, previous /*null when async*/) {    // Add your code here    // Create an aggregate object      ...

Ross Walker by Tera Contributor
  • 460 Views
  • 3 replies
  • 0 helpfuls

Resolved! Populate the variable based on first variable selection

Hi All, I have two reference field type variables which points to same table , I need to populate the second variable ( A) based on the first variable (B) selection . How can I achieve this ? Pls help 

Jude8 by Tera Contributor
  • 292 Views
  • 1 replies
  • 0 helpfuls

ATF : test steps failure

ATF test step failing with a error message : "FAILURE: Unable to find record '7327715493eb061029503a018bba10a6' in table 'x_axai3_on_call_ocr_instances' "

tiasha123 by Tera Contributor
  • 418 Views
  • 2 replies
  • 0 helpfuls

ATF Test step creation

How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."

tiasha123 by Tera Contributor
  • 198 Views
  • 1 replies
  • 0 helpfuls