Read only field is not greyed out on portal.

[PK16]

Hello 

I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why.

That field is not editable.

Guys, please suggest something.

Field : Job title.

[PK16]

[Ankur Bawiskar]

Hi,

did you add alert() and debug?

Regards
Ankur

[Gunjan Kiratkar · Accepted solution]

Hi ,

Did you get the resolution on this ? I also face the same issue ,better to create the HI ticket for this. In my case even if I create new variable with single line text and make it read only from dictionary level or using UI policy then it makes that field read only but not greyed out. But if I change the field type to reference then it was working fine. May be it is instance issue because of upgrade.

Regards,

Gunjan Kiratkar

[PK16]

Yes. It is instance bug. We got the resolution from ServiceNow team.

[Andrew Smith1]

Do you know what the resolution was?  Running into same issue.