Read only field is not greyed out on portal.

PK16 · ‎07-26-2022

Hello

I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why.

That field is not editable.

Guys, please suggest something.

Field : Job title.

Gunjan Kiratkar · ‎08-14-2022

Hi ,

Did you get the resolution on this ? I also face the same issue ,better to create the HI ticket for this. In my case even if I create new variable with single line text and make it read only from dictionary level or using UI policy then it makes that field read only but not greyed out. But if I change the field type to reference then it was working fine. May be it is instance issue because of upgrade.

Regards,

Gunjan Kiratkar

Please Mark My Response as Correct/Helpful based on Impact

Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

View solution in original post

Ram118 · ‎07-26-2022

Check if there is any Catalog UI Policy making it not read-only.

PK16 · ‎07-26-2022

there is no as such ui policy.

is there any workaround to make it greyed out.

Aman Kumar S · ‎07-26-2022

The fields are only greyed out if you are making it read only, there is no additional config required

Best Regards
Aman Kumar

PK16 · ‎07-26-2022

It is non-editable but don't know why it is not greyed out.

Read only field is not greyed out on portal.

Please Mark My Response as Correct/Helpful based on Impact

Regards,Gunjan Kiratkar2X ServiceNow MVP Community Rising Star 2022Youtube : ServiceNow Guy

Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy