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07-26-2022 04:07 AM
Hello
I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why.
That field is not editable.
Guys, please suggest something.
Field : Job title.
Solved! Go to Solution.
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08-14-2022 01:39 AM
Hi ,
Did you get the resolution on this ? I also face the same issue ,better to create the HI ticket for this. In my case even if I create new variable with single line text and make it read only from dictionary level or using UI policy then it makes that field read only but not greyed out. But if I change the field type to reference then it was working fine. May be it is instance issue because of upgrade.
Regards,
Gunjan Kiratkar
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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04-25-2025 05:22 AM
HI Gunjan,
Did you get any resolution for this? Apparently, sp-variable-editor renders the reference/choice fields greyed out as default. Instead of a widget clone and making custom changes, what other approach can be taken here?
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08-14-2022 01:53 AM
Hi,
Check the other Catalog UI policies working on same field, with reverse of false make it as non-read only/ editable.
Thanks,
Sagar Pagar