ReadOnly Change Request all fields when state Authorize for Fullfillers

[Service_RNow]

Hi Community.

How to make CHG Tickets (Change Requests) can not be editable by Fullfillers (as a login assignee to or itil user) at the Authorize stage (after approval).

Thanks

[Dr Atul G- LNG]

Hi @Service_RNow 

Greetings!!#

You can create the UI policy or Business Rule or ACL to make field non editable in Authorised phase.

ACL is also another option. 

[_Gaurav · Accepted solution]

Hi @Service_RNow 
You can create a write ACL where the condition is State is scheduled and write the script mentioned below.

answer = true;

if(current.assigned_to == gs.getUserID() && gs.hasRole('itil')){

    answer = false;

}

Please mark this as helpful and accept it as a solution if this works for you.
Thanks!