Record Insert test step works fine but not set field values in ATF

[ServiceNow Use6]

Hi @shloke04 ,

I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at Business Service field, the error reads "FAILURE: Failed to set field 'business_service' to value '7abb1d8287710110b2bab996cebb35c7' because the reference is NOT valid". If I do exactly the same thing via Record insert, it works. I can't use Record Insert here for this case, right. Here are the steps I used to get the error. Kindly help.

Regards

Suman P.

[Prasad Pagar]

Hi @Servicenow User 

I think both should work in same way as ultimately what incident wants in Business service value. If you go to incident form manually and search that sys_id in Business service reference field did it get populated?

If yes then it should work via ATF too(Just check access of user you are testing with at both sides)

Thank you
Prasad

[ServiceNow Use6]

Hi @Prasad Pagar ,

How should I do it please?

Regards

Suman P.

[Prasad Pagar]

Click on Business Service Reference icon

 

It will open list and Put filter

Sysid startwith 'yourabovesysid' which failing.

[ServiceNow Use6]

Hi @Prasad Pagar ,

If you look at Step 9, I am creating Business Service it dynamically. 

Regards

Suman P.