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Group List widget

Hello,  We are looking at creating a widget on our service portal that will include all incidents where the user is on the watchlist of the incident or part of a group in the group list field.  This is working for the end users that are included in t...

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Cobee by Tera Expert
  • 882 Views
  • 6 replies
  • 2 helpfuls

Resolved! Get Affected CIs

Hii All, In Incident record, there is a related list of Affected CIs. Create a field in Incident form named ‘Affected Cis’ of LIST type which should refer to cmdb_ci table and it should have only those CIs as option to select which are listed in Affe...

Anjaneyulu1 by Giga Contributor
  • 1302 Views
  • 4 replies
  • 1 helpfuls

Resolved! Linking SCTASK's to Change tickets

Hi, I have added under the related fields, in the Change form the Catalog Tasks section, and in the SCTASK form the Change Requests section, then carried out the following:1. Created a new Request — navigated to the SCTASK - 2. Clicked on the Change...

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clivebushell by Giga Contributor
  • 4915 Views
  • 7 replies
  • 3 helpfuls

Waiting for flow execution data - Flow designes

Hi All, We are using flow designers for Change Management. When Change is submitted for Approvals flow is triggered and we got the first level approvals and we are not getting the second level approvals. when we click on SHOW FLOW. We are getting bel...

Resolved! how to add timer to approval group

I am creating an "Approval Group" in my workflow. If the approvers are not approving till 30 minutes, it must be skipped. Please let me know how to do it. there are 3 condition available in this Approval-Group option Approved skipped  Rejected. -----...

Raffi by Mega Expert
  • 641 Views
  • 1 replies
  • 1 helpfuls

Resolved! Variable type Break don't work on the Catalog Item Form

Hi, one question to the variable type break. I maintained a variable set and a variable with type break and add the variable set to the catalog item.  If I call up the catalog item on the service portal, I don't see the line .  I checked the order of...

Gabriele7 by Tera Contributor
  • 1664 Views
  • 4 replies
  • 3 helpfuls

Resolved! Auto renewal of contracts (ast_contract)

Hello, We have some questions regarding the use of contracts : -On the renewal tab when you check the auto renewal, you have the possibility to select the option (1, 2 or three years). If let's say we check one year, does it mean it is automaticaly r...

Resolved! Compare current date with pre defiend date on a Business Rule

Hello Everyone. My requirement is, need to compare with the current date and time with predefined date and time (Filled by user), if the current date and time breached or crossed the predefined date and time need to set the value on a text field 'yes...

TejasviR by Tera Contributor
  • 1382 Views
  • 8 replies
  • 2 helpfuls

Resolved! How to set worknotes of Incident from Business rule on Problem

Hi    (function executeRule(current, previous /*null when async*/ ) {var gp = new GlideRecord('problem');gp.addQuery('sys_id', current.sys_id);gp.query();while (gp.next()) {}var gr = new GlideRecord('incident');gr.addQuery('problem_id', gp.sys_id);gr...

Gayathri5 by Tera Guru
  • 744 Views
  • 5 replies
  • 2 helpfuls