I have had a few instances where the planned start and end date change after passing through Authorize (our CAB). I am curious if others run into these situations and does your change workflow return the change to the assess stage? I would assume th...
Hi Group I am looking to better understand Service offering to service performance weighting. Its the actual weighting I am not fully comprehending. Can anyone provide further detail on the lower boundary/upper boundary and weight output and how this...
Hi there, I wanted to know if there was a simple way to notify users of any overdue changes they have, so anything active that's passed the planned or actual end date. I don't have any scripting experience, so wondered if there was anything OOB I cou...
Hello AllI have a requirement like accepting or rejecting a resolution via email for incident record? has anyone worked on it >? how can i achieve this ?
We are importing thousands of assets from our old asset management system into ServiceNow. In the old system, we had six classes: Computer, Computer Accessory, Electronics, Equipment, Furniture, Vehicle. Each of these classes had anywhere from four t...
Dear all, There is a new table (xyz) that i have created for one of my requirements. This new table is the child table of hr table. On my table xyz i had been trying to write an onsubmit client script to make attachment mandatory (on case or table le...
Hello all, I want to import users roles and group from excel sheet into service now users , roles and group table. Please give me the brief description for how to achieve this. Regards, Manjusha
How would I format a script to restrict to a location's country value based on a users location record.I am using Country to limit who can see certain things in the Service Catalog, and having trouble getting it to pull the right info.
Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge ) This came up d...
Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports? Example: The incident is a P1 but over the course of troubleshooti...
Hi , I have a requirement to hide all the categories Except "Project Tasks" under Tasks - > All Tasks How can i achieve it , can you help me where i need to make changes . In Time sheet Portal - > Tasks - > All Tasks - > we have the below categories ...
I'm involved in the testing of the Now Mobile app on company Samsung phones. We use Microsoft Intune to download apps that are restricted by company policy. The app has been downloaded for testing but it seems that there are other dependencies that t...
Hi All,How to change color of record to red in list view if priority is Critical ? Thanks
Hi All I have been asked to submit server stats for my servicenow application . The ask is to find CPU utilization , memory utilization , server stats for my snow application . Please guide
