Hi I am using below code in one of my BR to check the update condition on task. below is the code which I am using but when I put logs i see that if condition was not matched. !current.cat_item.u_partner_correlation_id.nil() && gs.getSession().isIn...
Hi, I have few extended tables from cmdb_ci. And few tables were again extended from these extended tables. I want to get the list of fields that are specifically created on child table along with its Label, table name and its type. I don't want the ...
Hi, I need to add another Field map. Source table is this table only. Target table is sys_user table. I know the Target Field. How do select/create the source field? I see only two "Active" Transform Maps. 1 is only for Groups 2nd is this one, Wher...
Hi expert, what the mean of this javascript:"u_active=true^parent="+"" code in Reference qualifier As i understand it active is true, But what is parent="+".
Hi there,I'm not sure in which topic to place this one, so i've choose "Request Management".If it has to be somewhere else, i'll move it by request.Now the case of this topic:I have made a "Record Producer" with a few questions. But now, how can I ma...
We have a requirement of stop creating incident from certain only email from inbound email action. Please help to achieve this functionality. Actually we have one query added that if anyone sending mail to closed incident then it will create new inci...
Hi All , The request widget on portal is type of 'Simple list' widget and showing records in ascending order, How can I make widget show the records in descending order.
Hi @shloke04 , I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at ...
After submitting the change request, reference field value gets disappeared or getting cleared. Before submitting CR, selecting a value. After saving / submitting the form, value gets cleared. I have checked the XML. there is nothing for this fie...
Hi, I am using getReference method to check value set in a variable but getting undefined in alert: Please let me know if I am missing anything, result in variable 'gr' should be test but I am getting undefined. It's giving 'test' when I am trying to...
Hello Team, when we update the assignment group directly on list view the "assigned to" field value is not getting cleared. I want to make the "assigned to" clear when "assignment group" value updated . Please help with the script for this.
Hello, I'm looking far a solution to a request that came up. I'm looking to create some type of "Business hour" greeting for VA. Something where if the current time is outside of 7am-5pm a greeting would let the users know that no IT is staffed and t...
Hello Experts, I'm trying to compare two integer values in a workflow if condition, however it's not working. The booking value I'm using is 10,000.00, but my script returns "no." I tried to add the two values, and it returns 10,010. I get the corr...
Hi, Problem group members not able to link closed incidents under problem related lists/// when we navigate to any Problem ticket >> under related list >> Incident >> Click on Edit Button >> Add any Closed incident >> saving the form --- Closed incid...
Hi, In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator). I am trying to make a report that shows all the tickets that are about to breached within 30 minutes. How can i do...
