Record Producer and Catalog UI Policies

John Straughan · ‎01-21-2022

I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only show the application service. I attached a screen shot of the UI policy and will do a screen shot once I post the question. Not sure what I need to do to prevent the business application from appearing. Any help is appreciated.

shloke04 · ‎01-22-2022

Hi,

UHI Policy will not work in this scenario. UI Policy is used for controlling the visibility or Mandatory or Read only for a Field or variable on the form.

What you want here is to hide CI data which belong to Application Service Class once you click on the magnifying glass.

So you just need to navigate to your variable where you are clicking on the Magnifying glass in this case it will be "I need help"

Update the reference qualifier of that Reference variable as below:

You don't need a UI Policy here in this scenario.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

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shloke04 · ‎01-26-2022

Sorry was away for a day and missed the reply from you yesterday.

Can you explain again on what is the observation which you have posted above as it's bit confusing for me. If you can try to elaborate it would be easy to assist you.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

-O- · ‎01-26-2022

Can you clarify a bit the problem raised here? Is your problem in fact with question "Choose the item you need help with"? I mean judging by the screen-shots posted, question "I need help with" selects from cmdb_ci_service, but the reference selections window where sometimes both Application Services and Business Applications other times only Application Services are shown, where you circled things in red, seems to select from "cmdb_ci", so it can't be field "I need help with".

So unless something fundamental escapes me, you need to configure question "Choose the item you need help with", and not question "I need help with". So could you post the definition of field "Choose the item you need help with"?