Hi, I have defined an SLA that's not starting as expected. Is this possibly because I'm using dot-walked fields? Or because it has retroactive start? If I use the "Repair SLAs" functionality by Related Links, the SLA starts as expected. And, if this...
How to send email or notification dynamically for group managers through workflow ? Thanks
HI Community, I have created "Provide code" as single line text and adding some input in it and now want to calculated length of "Provide code" variable's input. I am doing it in widget. Could you please help me to get length through widget scripti...
what is day to day activities for service now developer
Hi All, I am having an issue with the email notification. Whenever I am trying to create a request, it doesn't show the REQ details in Additional information for few of the catalog items. For some of the catalog items it does give the additional inf...
Hi - I am building a simplified change request that will be submitted thru the portal. I am using a Select List and mapping it to the configuration item so the requester can provide more than one CI when needed and getting the error message when subm...
Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this? Regards, Pa...
Hi Team, I have a below requirement. Please let me know , will this achievable , if yes pls let me know the solution The catalog item that we are requesting through the related link on a incident form or any other particular form , that request needs...
Hi, Which elements are under DOM manipulation in the client script? Thanks and Regards, Ramarao
i have a record producer on change request table. as soon as the record producer is submitted from the portal, i want the user to be redirected to the change request form in the instance. can anyone tell me how to do it. thanks in advance.
Hi, How to display approvers in Flow Designer stages. I see the configuration on Workflow editor only. I don't see any configuration on Flow designer. I have an issue that end users don't know that waiting who approves the request from Service Portal...
Hi all, Please help me with the variable type which can allow requestor to select multiple email ids of users, from the variable value referring to "sys_user" table. I tried many possible from list collector, there is no luck. Please help me with...
Hi all, Can anyone, help me with how to create new variable type as Quantity. If we click on + mark it should increase 1 count and if we select - it need to decrease 1 count from the existing value. I tried numerical scale variable but it does met...
Hello, I'm trying to get a client script to work on the catalog but having no joy, anyone know where im going wrong? I want it to pick up which option the user has chosen and update the field based on that choice."I seem to get "Error There is a Java...
How to add new and edit buttons on Related list? Scenario: We need to add new and edit buttons on related list.
