Can Non employee / external users access ITSM service portal ?
Can Non employee / external users access ITSM service portal ? if Yes, what is required to enable this? Thanks!
Forum Posts
MCQ's
1. What do service catalog variables provide? (variables are like questions in catalog requests) a. Options to tailor a catalog item to the customer needs. b. Definitions of available item options using questions choices. c. variab...
Resolved! Roles Cyclicity error
Hi All, I am trying to relate Change_manager role under ITIL but I am receiving an error says "Error Message : Aborting the operation due to the roles cyclicity!" Please help me in relating these two roles
Passing variable value to script includes in a reference qualifier
Hi All, I have a rather complex form that uses a couple of variable sets as well on form variables. What I'm trying to do is pass the value from a variable in variable to the reference qualifier of the second variable set. To put it in context I'm t...
sys_popup view not displaying all the fields
Hi, I have "sys_popup" view enabled on my incident table. However, I'm not able to see all the fields(in popupview) when i try to view the incident data from a custom field that i created on one of my application. Below is my business scenario: I hav...
Resolved! How to pass data from HTML to server script or HTML to Client script in service portal?
I have to pass data from server to HTML or vice versa how would i achieve that?
Resolved! Best practices for Update Sets
Hi Fellow Experts I’ve recently got ADMIN access to DEV / UAT / PROD instance of ServiceNow (NewYork) – I’ve started to do a lot of Update Set configurations from DEV through to PROD instance and I’ve come to understand that Committing an US doesn’t ...
MTTR Calculation | Major Incidents
Our Organization has the bespoke need to be able to alter the Major Incident MTTR to depict actual outage time up to minutes. The conventional method of recording the duration (Resolve time- start time) does not suit the requirement. We have done a...
A weekly report showing tickets raised each day
Hi, I am sure this is yet another simple thing to do and I am not looking in the right place. I would like to create a report for all team leaders that would be run weekly that shows calls opened each day of the week and what the status is. currentl...
Resolved! How can I dynamically set the name of both the name and value for the field type name-value pair?
How can I dynamically set the name of both the name and value for the field type name-value pair?
Resolved! How to get User Country in client side.
How to get User Country in client side.
Resolved! Users unable to embed videos into Knowledge Articles
It seems as though there is no end to the number of questions here around how to embed a video into a Knowledge Article. I've used most of them to successfully get it to work but currently its only working for admin level users. Here's what I've curr...
Resolved! How to Automatically set the Priority and Urgency = High for VIP Group Incidents
I would like to create a script to include in an Inbound Action that will set the Priority and Urgency to High if the incident is created by a user/member of the VIP Group. Thanks in advance,AJ
Restrict Special Characters
Hi I want to restrict special character / \during creation of use id in user form. Please help if you have any idea.
Resolved! Database view report shows sys_id value from reference field
Team, I have a database view that gets data from a multirow variable set and this multirow has a reference field. Everything works fine, but this database view is showing the sys_id instead of display value. Is there any set up to be done in database...