Record producer fields mapping

[DSV22]

Hi team,

I have 3 fields in record producer to map with the 3 fields with incident form which I have done.using the script 

current.business_service = producer.field_name;

current.category= producer.field_name;

Category field is taking the backend choice value and the Business services field is not taking any value since it is a reference field in the incident form 

Can anyone please suggest how to achieve this task to populate the exact values which is selected while submitting the form.

Thanks

[Danish Bhairag2]

Hi @DSV22 ,

Apologies my bad, u need to use only 1 = sign in this line

current.business_service == gr.sys_id;

Can u try by removing the extra equals to line & check if it works

Thanks,

Danish

[DSV22]

HI @Danish Bhairag2 

Still the same service field is not reflecting 

[Danish Bhairag2]

Hi @DSV22 ,

Could u pls log producer.application_affected for me plz & let me know what is coming

Use this

gs.info("Business Service1"+producer.application_affected);

gs.info("Business Service2"+producer.application_affected.getDisplayValue());

Do this logs at the very 1st line before the actual code. Once executed can u then check logs & let me know what is the value coming for both

Thanks,

Danish

[DSV22]

Hi @Danish Bhairag2 

Please check the logs

[Danish Bhairag2]

Hi @DSV22 ,

Assuming in ur service table u already have the application. Plz try below updated code:

var gr = new GlideRecord('cmdb_ci_service');

gr.addQuery('name',producer.application_affected.getDisplayValue());

gr.query();

if(gr.next()){

current.business_service = gr.sys_id; 

}

Thanks,

Danish