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Record Producer "category" Variable doesn't display any value

Tal5
Giga Guru

Hi experts, 

I would appreciate help with a problem I am facing.

I created a variable in the service portal form called category.

Type: Lookup Select Box.

 Type Specifications TAB

Lookup form table : incident[incident]

Lookup value field : Category[category]

 

When I access the form and click on the variable other than none, no value appears.
Has anyone encountered this problem before and can help?

 

Thank you

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