Record Producer truncates variable responses
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‎05-10-2025 07:41 AM
We have a record producer which is truncating responses to questions at 40 characters.
The question responses are select box questions, which may have longer than 40 character choices for the response.
Field character limits on text fields, responses, and the target table have all been set to 250 characters, but this is still happening.
Can anyone explain why, and what I can do to resolve the issue?
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‎05-10-2025 09:42 AM
the question may be set at 250
but if the dictionary record for that question type is still 40 it will truncate.. just a thought
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‎05-10-2025 09:57 AM
Choice Label → The human-readable text shown to the user (can be long)
Choice Value → The value stored/submitted in the variable (limited to 40 by default)
If you don't manually extend the value field length, it silently truncates anything longer than 40.
Extend the "Value" field in the question_choice table from 40 → 250 chars.
That will stop truncation.
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‎05-10-2025 10:01 AM
Choice Label - The human-readable text shown to the user (can be long)
Choice Value - The value stored/submitted in the variable (limited to 40 by default)
If you don't manually extend the value field length, it silently truncates anything longer than 40.
Extend the "Value" field in the question_choice table from 40 - 250 chars.
That will stop truncation.
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‎05-10-2025 11:29 PM
very difficult to understand without screenshot
share some screenshots and which variable type you are referring?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader